Evangelina Dempsey
Orlando,FL
Summary
Proactive Bilingual customer service representative with expertise in sales, data entry, technical troubleshooting, customer support, and legal support. Fluent in Spanish and English, I achieved a 95% first-contact resolution rate and exceeded sales goals by 15%. Currently excelling as a Legal Intake Specialist, I streamline processes and enhance client engagement to drive organizational success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Legal Intake Specialist
Rubenstein Law
Orlando, FL
07.2023 - Current
- Schedule appointments and update documentation for accurate case records
- Optimize case management processes using CRM to improve firm efficiency.
- Conducted initial client interviews to gather essential case information and assess legal needs.
- Collaborated with attorneys to prepare case files, ensuring comprehensive documentation for legal proceedings.
Tech Support/Sales Associate
Asurion
Orlando, FL
01.2020 - 06.2023
- Met sales targets by promoting and selling Asurion Products.
- Ensure one-call resolution by conveying information and addressing concerns.
- Enhanced customer engagement through effective product demonstrations and personalized service.
- Managed inventory levels, ensuring optimal stock availability and minimizing discrepancies.
Receptionist
South Florida Vision
Orlando, FL
06.2018 - 06.2020
- Scheduled appointments, processed payments, and handled sales transactions
- Highly proficient in data entry and maintaining accurate records in electronic systems.
- Monthly sales goals and metrics with Marketing Strategies
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
Education
Diploma -
NorthEast HS
Oakland Park, FLNo Degree - Pre-Law And Public Affairs Magnet Program
Fort Lauderdale High School
08.2015 - 06.2018
Skills
- Research skills
- HIPPA Compliance
- Data entry record keeping
- Sales Techniques
- Front Desk Operations
- Insurance Claim Handling
- Legal Knowledge
- Office Organization
- Administrative Support
- Case evaluation
LANGUAGES
Spanish- Fluent Writing and speaking
Timeline
Legal Intake Specialist
Rubenstein Law
07.2023 - Current
Tech Support/Sales Associate
Asurion
01.2020 - 06.2023
Receptionist
South Florida Vision
06.2018 - 06.2020
No Degree - Pre-Law And Public Affairs Magnet Program
Fort Lauderdale High School
08.2015 - 06.2018
Diploma -
NorthEast HS