Christina ARANDA
Van Nuys,CA
Summary
Focused and dedicated professional with exceptional work ethic. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research, customer service and communication skills.
Overview
13
13
years of professional experience
Work History
Legal Intake Specialist
California Labor & Employment Law
Los Angeles, California
02.2024 - Current
- Organized exhibits and arguments to present evidence on behalf of clients.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Scheduled and coordinated depositions, hearings, trials, and meetings.
- Assisted in the screening of potential clients to determine if their legal matter falls within the scope of services provided by the firm.
- Assisted in scheduling appointments between attorneys and clients as needed.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Participated in client interviews, observed questioning process and documented information.
- Opened new client files and new matters in CMS.
- Interviewed clients and obtained vital case information to support associates.
- Called witnesses to give testimonies during court hearings.
- Contacted witnesses and scheduled interviews and evaluations.
- Monitored and updated clients on case progress, including significant developments.
- Responded promptly to emails from current or prospective clients regarding their inquiries or concerns.
Legal Assistant
KJT Law Group
Glendale, CA
11.2021 - 02.2024
- Provide administrative support to boost firm's document production and legal correspondence
- Conduct thorough research and review of case information to assist attorneys
- Manage office scheduling and keep accurate notes of deadlines, motions and other time sensitive deadlines
- Maintain knowledge of case status by reviewing relevant records and reporting back to clients
- Handle telephone calls, meeting plans and conference organization requirements
- Draft correspondence, document data and submit materials to appropriate parties
- Respond to client calls and inquiries and deliver applicable information
- Draft motions, briefs and other legal documents, as required
- Meet with clients and attorneys to discuss case details and evidence
- Assist in helping with translation for attorneys (Spanish/English)
Call Center Representative
Health Net
Woodland Hills, CA
08.2021 - 11.2021
- Answered high level of incoming calls and provided professional and knowledgeable service to every caller
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Maintained strong call control and quickly worked through scripts to address problems
- Navigated through computer systems to review information and respond appropriately to callers.
Shift Manager
Sharkys Woodfired Mexican Grill
Studio City, CA
06.2012 - 08.2021
- Supervised staff of 20 associates per shift, including development of team leaders to improve operations and customer experience
- Oversaw day-to-day operations and special projects in fast-paced retail environment setting sales and productivity goals
- Developed employees to improve their knowledge, increase team value and improve leadership potential
- Improved the performance of individual team members by motivating and developing assigned team.
Education
Polytechnic High School Sun Valley
CASkills
- Microsoft Word, Excel, PowerPoint
- Google Workspace
- Internet and research savvy
- Social Media
- Ability to multi-task and work in a fast-paced environment
- Work well with others
- Quick learner
- Excellent customer service skills
- Ability to stay calm under pressure
- Client intake
- Legal research
- Scheduling appointments
- Data entry
- Attention to detail
Languages
Additional Information
- Evaluated and managed employee performance. Mentored underperforming employees on ways to improve Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale Reported losses, employee behavioral issues, customer complaints, and other significant issues to management Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered Performed facility checks to verify cleanliness and client safety Assisted in helping translate to Spanish speaking customers Used slow periods to improve employee efficiency by ensuring side jobs were completed
Timeline
Legal Intake Specialist
California Labor & Employment Law
02.2024 - Current
Legal Assistant
KJT Law Group
11.2021 - 02.2024
Call Center Representative
Health Net
08.2021 - 11.2021
Shift Manager
Sharkys Woodfired Mexican Grill
06.2012 - 08.2021
Polytechnic High School Sun Valley