Legal Intake Specialist
Baggett Law Firm
12.2025 - 04.2026
- Conducted initial client screenings by handling inbound calls, assessing case eligibility, and delivering a professional, empathetic client experience
- Performed detailed client intakes, accurately collecting and entering case information into case management systems such as Lead Docket and Filevine
- Maintained organized and up-to-date case files by tracking documentation and client information throughout the intake and onboarding process
- Communicated regularly with clients and involved parties to gather updates, provide case status information, and coordinate next steps
- Provided bilingual translation support for intake calls, attorney consultations, and ongoing client communications (calls, emails, and messages)
- Processed and managed incoming and outgoing mail to support office operations