Jose Moncada
Garland,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Legal Intake Specialist
Intake National
545 E John Carpenter Fwy, Stw 1500, Irving TX 7506
09.2023 - Current
- Responsible for 40 or more daily qualifying potential leads and ensuring multiple law firms meet their litigation needs.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant attorney information.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Collaborated with attorneys to ensure thorough understanding of case details and proper allocation of resources.
Alarm Dispatcher
Southwest Dispatch
851 International Pkwy, Richardson, TX 75081
09.2014 - 09.2023
- Responsible for receiving emergency and non-emergency calls, monitoring history logs, keeping records, addressing problems, and dispatching appropriate field technicians
- Adapted well to working under pressure and handling critical emergency calls.
- Improved communication between emergency responders and alarm monitoring dispatch center by efficiently dispatching alarms and relaying critical information.
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
- Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls
Education
High School Diploma -
Lakeview Centennial High School
3505 Hayman Dr, Garland, TX 7504305.2009
Skills
- Fluent in English & Spanish
- Detail-oriented
- Client Communication
- Legal Knowledge
- Telephone Etiquette
- Interpersonal Skills
- Research and Data Collection
- Document Management
- Effective Multitasking
- Employee Training
- Customer Service
- Flexible Schedule
- Critical Thinking
- Computer Literacy
Activities
I’ve been trying to stay active by exercising more; staying healthy is essential to longevity. I’m also working on my associate of science degree, which keeps me mentally stimulated and focused.
Timeline
Legal Intake Specialist
Intake National
09.2023 - Current
Alarm Dispatcher
Southwest Dispatch
09.2014 - 09.2023
High School Diploma -
Lakeview Centennial High School