Erika Pedroza

• Serve as lead intake specialist handling high-volume personal injury and civil rights intakes, screening cases for viability and preparing clear summaries for attorney review.
• Request, track, and manage all intake documentation, including client records, police reports via BuyCrash, and open records requests sent to police departments, 911 departments, jails, and detention centers (dash cam, body cam, certified reports, 911 audio, CAD).
• Follow up with clients using Lead Docket and CasePeer, provide case updates when available, and ensure all documents are accurately saved to the appropriate case file.

• Input new clients into Case Peer and be their first and main point of contact through out their case.
• Once attorney developed a treatment plan I tracked status of treatment once a month with client.
• Create settlement statements and review final numbers with clients.
• Review demands and mail them out in a timely manner.
• Maintained client files by entering data into our document management system (Case Peer).
• Interpret mediations.
• Work on discovery’s with Spanish speaking clients.
• Caseload: 100 - 130

• Assisted with intake as needed.
• Investigated coverage/limits for accidents and follow up on dec pages.
• Maintained client files by entering data into our document management system (Filevine).
• Tracked status of treatment every two-three weeks. Developed and monitored treatment plans.
• Delegated tasks to virtual assistants such as sending out sending out LOR's, ORR, setting up claims and HI claims, drafting demands, handle reductions, medical records and respond to counter offers.
• Coordinated and scheduled my own disbursements.
• Monitored Statute of Limitations
• Caseload: 60 - 80

• Managed multiline phone and facilitated over 50+ calls/day with clients, insurance adjustors, medical providers and staff.
• Assisted intake specialist. Contacted potential clients and gathered information and necessary documents for intake specialist and attorneys to review.
• Scheduled and rescheduled clients for consultations, meetings, depo's and recorded statements.
• Warmly welcomed 10-20 guests per shift, coordinated check-in, collect and copy documents and directed them to conference room.
• Provided administrative and clerical support to paralegals by collecting current and prior medical records for 50+ clients in a timely manner