Bernice Benson
Las Vegas,NV
Summary
Patient and empathetic Clinic Assistant with extensive background in conflict resolution and customer care. Efficient Clinic (Medical) Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.
Overview
28
28
years of professional experience
Work History
Patient Admin Specialist II
Stanford Health Care
450 Broadway Street, Ca
11.2005 - 04.2020
- Used Epic to schedule Patient appointments.
- Compiled, reviewed medical charts.
- Resolved scheduling problems, improved operations, provided exceptional client support.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled over 100 calls per day to address new Patients inquiries, concerns.
- Worked with New Patients to understand needs and provide excellent medical service.
- Enhanced productivity by staying on top of call scripts, maintaining control over direction of conversations.
- Effectively managed high-volume of inbound and outbound customer calls using medical skills, communicating and listening to Patients needs.
Clinic Assistance
Stanford Health Care
Palo Alto,, CA
11.2005 - 06.2019
- Trained newly hired staff
- Managed various general office duties
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Professionally and courteously verified appointment times with patients.
- Verifying insurance coverage, reviewing records, scheduling exams
- Answered, managed incoming and outgoing calls while recording accurate messages.
- Quickly responded to, resolved all customer service issues within 24 hours.
- Maintained accurate records of patient care, condition, progress and concerns.
- Collected co-pays, cash payments.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Maintained energy and enthusiasm in fast-paced environment
Education
Medical Assistant Certification -
Bryman College
San Jose, CA2003
High School Diploma -
William C. Overfelt High School
San Jose, CA1980
Skills
- Multi-line phone talent
- Exceptional communication skills
- Customer service-oriented
- Flexible
- Works well under pressure
- Pleasant demeanor
- Epic
- Attention to detail
- Patient scheduling
- Quick learner
- Centricity Ris
References
I will provide when requested.
Timeline
Patient Admin Specialist II
Stanford Health Care
11.2005 - 04.2020
Clinic Assistance
Stanford Health Care
11.2005 - 06.2019
Medical Assistant Certification -
Bryman College
High School Diploma -
William C. Overfelt High School