Jamie McKay

• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Collaborated with clinical staff to resolve patient inquiries and concerns effectively.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
• Maintained patient confidentiality by adhering to HIPAA guidelines and clinic policies.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Assisted patients with registration and insurance verification processes.
• Coordinated appointment scheduling to optimize patient flow and minimize wait times.
• Educated patients on services available, enhancing understanding of healthcare options.
• Trained new team members on patient access protocols and system.
• Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
• Enhanced patient satisfaction by providing efficient registration and scheduling services.
• Reduced billing errors by verifying demographic information and updating records as needed.
• Improved overall department performance metrics through consistent adherence to established protocols and procedures.
• Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
• Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
• Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
• Performed various administrative tasks by filing, copying and faxing documents.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
• Enhanced patient satisfaction by providing efficient registration and scheduling services.
• Reduced billing errors by verifying demographic information and updating records as needed.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
• Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Trained new staff on electronic health record systems and patient access protocols, enhancing team efficiency.

• Schedule all MOHS surgeries for Dr. Wittenberg and Dr. Sage
• Schedule all Excisions for Dr. Wittenberg and Dr. Sage
• Communicate with all nurses by assisting and taking care of any patients scheduling needs
• Fill out medical history forms
• Answer multi-line phone
• Keep both doctor's schedule books up to date
• Send out New Patient paperwork and MOHS brochures
• Organize and prioritize daily tasks
• Work quickly with a high level of accuracy
• Return all voicemail and messages as soon as possible

• Make all nine receptionists schedules for upcoming months
• Time Rack (Payroll)
• Setup 10 Providers Schedules in ECW (E-Clinical Works)
• Setup or change providers templates for their schedules
• Update any forms for all providers
• Attend meetings as needed or requested
• Any extra projects brought to me by providers or supervisors
• Answer multi-line phones
• Write and deliver evaluations for all receptionists
• Interview to fill positions as needed
• Communicate with all providers and nurses
• Assist in training all new employees
• Gather and count all patient totals for the month
• Run bulk insurance eligibility checks
• Cover and fill in for all receptionists for sick leave, vacations, etc.
• Organize and prioritize all daily tasks
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

• Professional and friendly Customer Service to patients and team members
• Greeted patients in a polite, prompt, and helpful manner
• Provided any necessary instructions and or directions
• Update patients information
• Collect payments according to protocols
• Ensure completion of any required forms
• Check patients in or out
• Maintain orderly waiting areas
• Coordinate important information with all team members
• Schedule or Reschedule patients appointments
• Answer questions or get answers to patient questions
• Answer multi-line telephones
• Redirect calls as needed
• Send messages to nurses as needed
• Effectively organize and prioritize daily tasks
• Attend meetings as required or requested
• Perform any other duties as assigned
• Communicate with supervisor regarding all matters relating to patient services, scheduling, and clinic policy
• Maintain patient confidentiality at all times
• Sell products
• Count and balance cash drawer at end of day
• ​Opened and closed department depending on shift

Professional designation for patient access staff.

• Online Classes (list available upon request)
• Live Seminars (list available upon request)

• Parenting/Teaching Classes (list available upon request)