Hi, I’m
Thomas Koonce
Cherryville,NC
Summary
Detail-oriented HVAC Service Tech versed in troubleshooting and repairing heating, ventilation and air conditioning equipment. Skilled at quickly identifying problems and clearly explaining issues to customers. Accomplished HVAC Technician with strong knowledge of and 25+ years experience in equipment start-up and troubleshooting. Collaborates well with co-workers. Well-versed in testing connections, repairing components and charging refrigeration systems. Demonstrated success in working alone or as part of a team to complete refrigeration maintenance, repairs and installations quickly and accurately. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
years of professional experience
1
Certification
Work History
Roland Black Heating And Cooling
HVAC Service and Installation Tech.
04.2022 - Current
Job overview
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Tested systems, noting issues and completing preventive maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
B&G Staffing
Maintenance Supervisor
01.2020 - 04.2022
Job overview
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 5-8 employees and scheduled shifts.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Tracked and managed department costs for good budget adherence.
- Created and maintained daily and weekly reports for upper management.
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Analyzed and identified equipment failure root causes and initiated correction actions.
Capitol Construction
HVAC Technician
08.2013 - 01.2020
Job overview
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Worked overtime, holidays and weekends to accommodate company needs.
- Filled out detailed work orders for each job completed.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Maintained comfortable environmental temperatures in city facilities.
- Installed components to improve HVAC system performance.
- Increased longevity of HVAC systems by performing preventive maintenance.
Duval Group
Project Manager HVAC
05.2008 - 02.2013
Job overview
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and implemented strategic project plans to meet business objectives.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Maintained open communication by presenting regular updates on project status to customers.
Education
American Standard Var Speed Training, Yandle Witherspoon
No Degree from Var. Speed 16-21 Seer
11.2022
Richard Hobbs Wiring And Controls, Newport News, VA
Certificate from Low And High Voltage Controls
10.2015
Thomas Nelson Community College, Hampton, VA
Journeyman's in HVAC from HVAC Installation And Repair
05.2012
Hampton High School, Hampton, VA
GED
06.2010
Skills
- Training Junior Team Members
- Low-Voltage Systems
- Blueprint Reading
- Equipment Testing
- Electrical Equipment
- Project Requirements
- System Troubleshooting
- Onsite Support
- Building Information Systems (BIM)
- Wiring Plans
- Variable Frequency Drives (VFDs)
- OSHA Standards and Codes
- Commercial Projects
- Work Orders
- Onsite Visits
- Electrical Wiring
- OSHA 10
- Technical Training
- Complex Problem-Solving
Certification
- EPA Universal License - 1998-2023
- OSHA 10, GSM - 2021
- Journeyman HVAC License - 2013
- Sales Training - 2008-2013
Timeline
HVAC Service and Installation Tech.
Roland Black Heating And Cooling
04.2022 - Current
Maintenance Supervisor
B&G Staffing
01.2020 - 04.2022
HVAC Technician
Capitol Construction
08.2013 - 01.2020
Project Manager HVAC
Duval Group
05.2008 - 02.2013
American Standard Var Speed Training
No Degree from Var. Speed 16-21 Seer
Richard Hobbs Wiring And Controls
Certificate from Low And High Voltage Controls
Thomas Nelson Community College
Journeyman's in HVAC from HVAC Installation And Repair
Hampton High School
GED
- EPA Universal License - 1998-2023
- OSHA 10, GSM - 2021
- Journeyman HVAC License - 2013
- Sales Training - 2008-2013
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