William Acosta Manganelly
Miami Gardens,FL
Summary
Bilingual individual with background installing and testing alarm systems for both residential and commercial customers. Reliable Fire Alarm Technician knowledgeable in equipment repair, annual servicing and inspections and calibrating systems. Performance-driven Fire Alarm Technician determined to provide excellent service and assistance to customers. Enthusiastic worker promoting excellent attendance record and known for effectively demonstrating alarm and closed-circuit TV systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fire Alarm Installation and Service Technician
Wse Fire And Security Systems
Miami , FL
2019.12 - Current
- Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Responded to maintenance calls and troubleshot devices.
- Tested all newly installed fire alarms.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Fully installed fire alarms and various security devices.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Maintained NICET (National Institute for Certification in Engineering Technology) Level Number Fire Alarm Certification.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Performed annual inspections on fire and security alarm systems.
- Communicated effectively with customers, answering questions and concerns regarding systems.
VoIP Network Engineer
WILLTECH COMMUNICATION SERVICES
Miami , FL
2018.03 - Current
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Senior VOIP Network with experience in Portaone PBX/SIP and Cisco
Security Specialist
Jc Secueity System
Miami , FL
2017.04 - 2017.11
- Created and implemented security network framework across Number devices.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
FASA/BASA -
Wse Fire Security SYSTEM
Miami, FL05.2020
Computer Engineer -
University of Granma
Cuba07.2011
Skills
- Effective Customer Communication
- Customer Satisfaction
- Smoke Control Systems
- Equipment Testing
- Installations and Repairs
- Emergency Call Response
- Low-Voltage Systems
- Training Junior Team Members
- Access Control Systems
- Computer Tracking
- Code Compliance
- Network Configuration
- OSHA Standards and Codes
- OSHA 10
- Alarm System Monitoring
- Security Alarms
- Telephone Support
- System Troubleshooting
- Video Surveillance Systems
- Alarm and Fire Detection Systems
- CCTV
Certification
- Certified FASA/BASA, WSE FIRE ALARM & SECURITY SYSTEM
Timeline
Fire Alarm Installation and Service Technician
Wse Fire And Security Systems
2019.12 - Current
VoIP Network Engineer
WILLTECH COMMUNICATION SERVICES
2018.03 - Current
Security Specialist
Jc Secueity System
2017.04 - 2017.11
FASA/BASA -
Wse Fire Security SYSTEM
Computer Engineer -
University of Granma
- Certified FASA/BASA, WSE FIRE ALARM & SECURITY SYSTEM