Thomas Lackner
Hernando,FL
Summary
Dynamic and reliable professional with a proven track record at FedEx, enhancing customer satisfaction through timely and accurate deliveries. Skilled in navigation and customer service, demonstrated through efficient route planning and positive customer interactions. Excelled in teamwork and collaboration, significantly contributing to smooth operations and increased sales performance.
Overview
18
18
years of professional experience
Work History
Delivery Driver
FedEx
Ocala, FL
11.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Pre-check and post check vehicle for any damages or repairs needed.
Materials Management Technician
Tampa General
Crystal River, FL
04.2017 - 04.2021
- Received and shipped out supplies in and out of the warehouse.
- Stocked shelves in departments that needed replenishment and made sure future supplies were accounted for.
- Worked with delivery drivers and hospital staff to make sure items were sent to the department in a timely matter.
- Conducted periodic inventory audits to maintain accurate records and ensure minimal stock discrepancies.
Assistant Manager
Lids Hat World
Ocala, FL
04.2015 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Sold headwear and ensure the customer received the best deal possible.
- Handled cashier duties on POS system and opened and closed store with cash deposits being made every night.
- Embroidered hats to best match customer satisfaction.
Key Holder Supervisor
Russell Stover Candies
Wildwood, FL
04.2011 - 04.2015
- Stocked and rotated shelves.
- Followed planogram instructions to make new displays and entice customers to buy more products.
- Assigned duties to employees so that things would run smoothly.
- Completed store opening and closing procedures.
- Handled cash on POS system and made sure the safe was balanced at the end of day.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Accepted and processed customer returns.
Grocery Clerk
Shaw's Supermarket
New Fairfield, CT
10.2006 - 05.2010
- Stocked shelves and organized merchandise displays for easy shopping.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
Education
College of Central Florida
Ocala, FLHigh School Diploma -
New Fairfield High School
New Fairfield, CT05.2010
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Dependable and reliable
- Map reading and navigation skills
Timeline
Delivery Driver
FedEx
11.2021 - Current
Materials Management Technician
Tampa General
04.2017 - 04.2021
Assistant Manager
Lids Hat World
04.2015 - 04.2016
Key Holder Supervisor
Russell Stover Candies
04.2011 - 04.2015
Grocery Clerk
Shaw's Supermarket
10.2006 - 05.2010
College of Central Florida
High School Diploma -
New Fairfield High School