Thomas Lisa
Golden,CO
Summary
Proven leader with a track record of fostering high-performing teams at Colorado School of Mines, adept in strategic planning and operations management. Excels in verbal and written communication, ensuring seamless team collaboration and innovative problem-solving. Achieved significant productivity enhancements by implementing strategic resource allocation.
Overview
1
1
year of professional experience
Work History
Residence Hall Desk Director
Colorado School of Mines
07.2024 - Current
- Developed a high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Supervised, trained, and managed a staff of 10 residence hall desk assistants
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Restaurant Hostess
Woody's Woodfired Pizza
09.2023 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Supported needs of 7-person wait staff who attended to specific needs of countless customers daily, providing exceptional service through friendly interactions with customers, answering questions and addressing concerns
- Maintained an organized waitlist of approximately 100 people on average for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Residence Hall Desk Assistant
Colorado School of Mines
01.2024 - 05.2024
- Greeted guests in with friendliness and professionalism.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Maintained accurate records with diligent data entry, ensuring information was up-to-date and easily accessible.
- Organized and distributed approximately 40 incoming packages and envelopes per day for residents, notifying them for each package.
Education
Bachelor of Science - Computer Science
Colorado School of Mines
Golden, CO05.2027
Skills
- Strategic Planning
- Verbal and written communication
- Team Leadership
- Time Management
- Complex Problem-Solving
- People Management
- Operations Management
- Strategies and goals
- Staff Management
Timeline
Residence Hall Desk Director
Colorado School of Mines
07.2024 - Current
Residence Hall Desk Assistant
Colorado School of Mines
01.2024 - 05.2024
Restaurant Hostess
Woody's Woodfired Pizza
09.2023 - Current
Bachelor of Science - Computer Science
Colorado School of Mines
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