Thomas Listello
Philadelphia,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Manager
John Kennedy Subaru
10.2013 - 12.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Responsible for Building Maintenance and Repair, in Service Related Areas of the Dealership.
- Completed Daily and Weekly Payroll for the Fixed operations side of the Dealership.
- Ensured the Warranty was entered correctly and promptly to ensure payment from the vehicle manufacturer.
- Grew the Service Operation revenue by over 400%
- Managed over 75 customer calls a day.
General Manager
Pepboys Automotive
01.2000 - 10.2013
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Increase Profits by over 20%
- Managed over 50 store associates.
Education
High School Diploma -
Conestoga Senior High School
Berwyn, PA06.1990
Skills
- Schedule Management
- Workplace Safety
- Estimating and Quoting
- Proficient in Era Ignite, and Reynolds and Reynolds
- Customer Service Management
- Service Quality Management
- Work Planning and Prioritization
- Performance Evaluations
- Conflict Resolution
- New Employee Hiring
- Service Documentation
- Scheduling
Accomplishments
Completed Leadership Training course from Dale Carnegie School Leadership.
Received the Chairman Club Aware for Sales and Profitability from PepBoys Automotive.
Certification
- Service Advisor, ASE
- Parts Manager , ASE
Section name
Enjoy Remolding, Kitchen, and Bathrooms. Also, Build Customer tables Bookshelves and Misc Projects.
Love Working On Cars
Timeline
Service Manager
John Kennedy Subaru
10.2013 - 12.2023
General Manager
Pepboys Automotive
01.2000 - 10.2013
High School Diploma -
Conestoga Senior High School
- Service Advisor, ASE
- Parts Manager , ASE
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