Thomas Lokken

• Drove over $300k in new-business ticket revenue for the Tigers (Comerica Park) and Red Wings (Little Caesars Arena) through high-volume outbound prospecting through phone calls, email, referrals, and networking outreach.
  
• Sell full-season and partial ticket memberships, group tickets and group nights, and premium inventory including suites and club seating.
  
• Set and conduct office visits, arena tours, and seat previews — delivering needs-based presentations to B2B and B2C prospects
  
• Manage a personal sales pipeline in Archtics CRM: qualify and stage leads, schedule follow-ups, forecast revenue, and submit accurate daily, weekly, and monthly activity reports
  
• Process ticket orders, set up payment plans, ensure timely collection, and monitor fulfillment for accuracy
  
• Work game days hosting prospects and new clients, making seat visits, and supporting promotions to drive conversion, referrals, and repeat business
  
• Coordinate with service and retention teams to ensure a smooth first-year experience for new members
  

• Player Development : Assist in training and developing players' skills, including on-ice techniques and off-ice conditioning. Provide individualized feedback and guidance to improve performance.
• Game Preparation : Collaborate with the head coach to develop game strategies, including analyzing opponents, planning practice sessions, and preparing the team for upcoming competitions.
• Practice Management : Help organize and conduct practice sessions, ensuring they are structured and focused on both team and individual improvement.
• Recruiting : Identify and evaluate potential recruits,
• Game Operations : Support the head coach during games, including bench management, making real-time decisions, and communicating strategies to players.

• Generated over 80K of revenue to date.
• Sold various different products from season tickets, groups, concert/events, premium seating, etc.
• Expert in use of Archtics and CRM.
• Continuous solicitation of new business/clients for Nashville Predators/Bridgestone Arena ticket sales.
• Consistently exceeded sales objectives by making a minimum number of outbound activities each day (100 minimum) with the goal of maximizing ticket revenue.
• Develop and cultivate strong relationships with customers and new business prospects.
• Contribute to the Sales and Service culture by developing positive relationships with others and being a great teammate.
• Offer ideas and strategy on initiatives that can drive new business and retention.
• Perform other duties and responsibilities as assigned.

• Assist Fan Relations representatives by answering questions and performing duties related to service such as responding to emails, answering phone calls, and organizing incoming and outgoing mail.
• Interact with employees and customers to assist in the resolution of problems and suggestions voiced by season ticket holders, fans, and patrons of the arena.
• Assist with the planning, organization, and execution of new sales and season ticket member events.
• Contribute to common goals of the department and demonstrate a willingness to learn new skills.
• Assist with arena tours
• Shadow a Guest Experience Team member and Sales Representative for 2 events.
• Perform other duties as assigned by the Supervisor of Fan Relations, Director of Ticket Sales.
• General administrative work such as data entry, copying, and filing.
• Be able to maintain confidential information.

• Loading trucks with event items requested from companies.
• Coordinated logistics and shipping schedules to optimize delivery efficiency.
• Developed relationships with clients to enhance customer satisfaction and retention.
• Setting up parties and events throughout the DC area.
• Taking down events and parties and insured great service.
• Interaction and communication with various different companies and people to assure everything went as planned and smoothly.
• Set up for mens US Open as well as the Senior Open for the PGA Tour.
• Managed inventory control, ensuring timely distribution of products to meet demand.

• Graduated with a 3.7 GPA
• Played 3 years for the Mens Division 1 Gamecock Club Hockey Team

Transferred after freshman year