Thomas Ma
Cheyenne,Wyoming
Summary
Dynamic professional with extensive experience in program management and customer relationship management. Skilled in team collaboration and strategy development, contributing to successful program execution and improved service delivery. Eager to leverage expertise to drive impactful outcomes in future initiatives.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Program Administrator
Breeze Thru Car Wash
12.2025 - Current
- Supported planning, implementation, and evaluation of programs to ensure effective delivery.
- Ensured compliance with applicable laws and regulations throughout all program aspects.
- Researched best practices for program initiatives, identifying opportunities for continuous improvement.
- Developed standard operating procedures, streamlining task execution across teams.
- Collaborated with management to optimize service processes, boosting overall efficiency.
- Coordinated daily operations, enhancing workflow and ensuring high-quality service delivery.
- Addressed inquiries and fostered relationships to enhance customer satisfaction.
Program Manager
Breeze Thru Car Wash
06.2019 - 12.2025
- Created comprehensive reports to communicate program status and align with stakeholder objectives. and presented program review findings and status updates to stakeholders, ensuring alignment on program objectives.
- Collaborated with cross-departmental teams to develop and implement program execution strategies, enhancing overall program delivery.
- Analyzed program operations data and provided actionable insights to guide decision-making and drive program improvements.
- Analyzed customer feedback to identify opportunities for service enhancements, improving customer satisfaction.
- Contributed to corporate strategy initiatives through accountability, communication, and reporting across teams.
Customer Service Attendant
Breeze Thru Car Wash
04.2015 - 06.2019
- Increased customer satisfaction ratings by resolving issues swiftly and providing effective solutions.
- Addressed customer feedback and complaints with professionalism and empathy, fostering positive customer relationships.
- Facilitated payment processing and service selection, streamlining customer transactions.
Education
High School Diploma -
Cheyenne Central High School
Cheyenne, WY05.2009
Skills
- Program assessment
- Operational strategy
- Stakeholder collaboration
- Team coordination
- Customer engagement
- Strategic planning
Accomplishments
- OPTCG Nationals 2025
- DBS Fusion World Nationals 2024
- MTG Pro Tour Top 8 2011
Certification
Excel Certified
Photoshop/Adobe Certified
Timeline
Program Administrator
Breeze Thru Car Wash
12.2025 - Current
Program Manager
Breeze Thru Car Wash
06.2019 - 12.2025
Customer Service Attendant
Breeze Thru Car Wash
04.2015 - 06.2019
High School Diploma -
Cheyenne Central High School