Proven security professional with extensive experience at SMS, adept in crowd control and emergency response. Demonstrated ability to enhance safety through effective threat assessment and de-escalation techniques. Trained teams, ensuring high standards of integrity and teamwork. Achieved significant reduction in incident rates by applying advanced security protocols and maintaining a calm, adaptable approach in high-pressure situations.
Hi, I’m
Thomas Machado
Warwick Neck,RI
Summary
Overview
3
years of professional experience
Work History
SMS
Bouncer
2020.07 - 2023.07 (3 years)
Job overview
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Called police to report criminal acts.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Ejected unruly patrons from premises.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
SMS
Security Guard
2020.04 - 2023.07 (3 years & 3 months)
Job overview
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
SMS
Dispatcher
2020.10 - 2022.07 (1 year & 9 months)
Job overview
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Education
Warwick Veterans Memorial High School Warwick, RI
Highschool Diploma
07.2013
University Overview
Skills
- Crowd Control
- Physical Strength
- Patience and Tolerance
- Exterior patrol abilities
- Integrity and Honesty
- Self-defense techniques
- Alcohol awareness
- Identity Verification
- Security Protocols
- De-Escalation Techniques
- Threat Assessment
- Body language reading
- Emergency Response
- Assertiveness
- Team Training
- Honest and Dependable
- Team Player
- Punctuality
- Adaptable and Flexible
- Active Listening
Timeline
Dispatcher
SMS
2020.10 - 2022.07 (1 year & 9 months)
Bouncer
SMS
2020.07 - 2023.07 (3 years)
Security Guard
SMS
2020.04 - 2023.07 (3 years & 3 months)
Warwick Veterans Memorial High School
Highschool Diploma
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