Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Martin

Hoffman Estates,IL

Summary

Employing me offers the store a bright character to the staff, I always try to be a light in the dark as well as lifting up other team members. I love speaking to people and I adore making good impressions on customers I come across. I have an extensive background in music, musical studies and history, as well as being incredibly invested in real world events across the world. My goal is to go to college for 8 years and get my doctorate in musical theory and Psychology, as well as triple minoring in literature, physical science, and musical performance.

I am dependable with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Overview

2
2
years of professional experience

Work History

Crew Member

Jersey Mike's Subs
Barrington, IL
08.2023 - 11.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Stocked shelves and cases with new or transferred items.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Informed customers about daily specials in an engaging manner.

Crew Member

Panera Bread
Barrington, IL
05.2022 - 11.2022
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Organized and restocked supplies to support operations and team productivity.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Restocked kitchen supplies including food products and utensils.

Sales Associate

Zumiez
Schaumburg, IL
11.2021 - 02.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.

• Worked through challenging hurdles with customers to ensure satisfaction

• Handled cash and credit cards using a cash register as well as a computer

• Gave suggestions to customers as to what product they would be most satisfied with

• Keeping the store tidy and maneuverable

• Keeping clothes folded and displays looking nice and presentable

  • Worked with fellow sales team members to achieve group targets.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.

Education

High School Diploma -

William Fremd High
Palatine, IL
05-2024

Skills

  • Customer Engagement
  • Customer Service
  • Order Management
  • Inventory Restocking
  • Food Running
  • Safety awareness
  • Machine Operations
  • Crew Leadership
  • Creativity and Innovation
  • Taking Orders
  • Sales expertise
  • Cleaning
  • Quality Control Checks
  • Safe Vehicle Operation
  • Positive Company Representation
  • Company standards
  • Telephone Etiquette
  • Integrity and Honesty
  • Problem-Solving
  • Time Management
  • Cash Handling
  • Inventory Counts
  • Visual Communication
  • Heavy Lifting
  • Equipment Maintenance
  • Salesmanship
  • Safety
  • Workplace Efficiency
  • Flexible Schedule
  • Verbal and written communication

Timeline

Crew Member

Jersey Mike's Subs
08.2023 - 11.2023

Crew Member

Panera Bread
05.2022 - 11.2022

Sales Associate

Zumiez
11.2021 - 02.2022

High School Diploma -

William Fremd High
Thomas Martin