Thomas Mccoy
White Oak,NC
Summary
Skilled Production Worker offering 10 + years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
9
9
years of professional experience
Work History
Maintenance Mechanic
Smithfield Foods
Tar Heel, NC
01.2016 - 08.2020
- Investigated and corrected mechanical problems with machinery such as Computer Errors and Stall Errors
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Responded immediately to mechanical breakdowns and developed timely repair plan to minimize downtime.
- Double-checked equipment stocks.
- Cleaned and lubricated parts to keep Flow Vac equipment operating at peak performance.
Phone Sales Representative
NexxLinx
Jacksonville, NC
07.2013 - 11.2015
- Quoted prices, discussed benefits and redirected questions to overcome objections.
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Operated with select dialer system to manage more than 50 calls per day.
- Answered questions concerning prices and availability of Spectrum Internet and Cable
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Warehouse Worker
Bosch Kitchen Center
New Bern, NC
02.2012 - 10.2013
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Loaded, unloaded and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Store Clerk
Hess Corp.
New Bern, NC
08.2011 - 01.2012
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted customers with locating and choosing merchandise in any store department.
Education
High School Diploma -
West Craven High School
Vanceboro, NC06.2012
Skills
- Equipment inventories
- Shipping and Receiving
- Order Picking and Processing
- Order Fulfillment
- Packing and scanning
- Machine safety procedures
- Assembly and Production
- Sales expertise
- Stock management
Timeline
Maintenance Mechanic
Smithfield Foods
01.2016 - 08.2020
Phone Sales Representative
NexxLinx
07.2013 - 11.2015
Warehouse Worker
Bosch Kitchen Center
02.2012 - 10.2013
Store Clerk
Hess Corp.
08.2011 - 01.2012
High School Diploma -
West Craven High School