Thomas Mccrory

Lafayette,LA

Summary

Dynamic Territory Manager with a proven track record at NCR, excelling in team leadership and territory management. Cultivated strong client relationships, achieving sales goals while enhancing customer satisfaction. Recognized for problem-solving skills and delivering exceptional technical support, driving team productivity and operational efficiency.

Overview

years of professional experience

Work History

Territory Manager

NCR Atleos

04.2023 - Current

Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Established successful account relationships by building rapport and maintaining consistent communication.
Achieved sales goals and service targets by cultivating and securing new customer relationships.

Team Lead

NCR

11.2022 - 04.2023

Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete job tasks.

Senior Customer Engineer

NCR

11.2021 - 11.2022

Implemented proactive maintenance plans, reducing overall service calls and minimizing customer disruptions.
Achieved high levels of client satisfaction by providing exceptional technical support during critical outages or incidents.
Improved team productivity by providing expert guidance and mentoring junior engineers on best practices.

Armed Messenger

Loomis Armored US

11.2015 - 10.2018

Completed accurate documentation for each assignment, maintaining accountability and ensuring compliance with regulatory requirements.
Proactively participated in professional development opportunities to stay current with industry best practices and maintain top-notch skills as an Armed Messenger.
Streamlined routes for efficient deliveries using advanced navigation tools, reducing fuel costs and optimizing time management.
Collaborated effectively within a diverse team environment to achieve common goals under high-pressure situations successfully.

Education

None - Kinesiology

University of Louisiana At Lafayette

Lafayette, LA

Skills

Team leadership
Employee training
Problem solving
Effective communication

Technical support
Time management
Goals and performance
Territory management

Timeline