Thomas McGehrin
Darby,PA
Summary
As a TSA for Ta and LV Petroleum I signed drivers into our system and assigned technicians to the job based on time and tech knowledge. I was also responsible for sourcing parts from dealerships Knowledgeable Service Advisor, and Parts Counter with solid background as Technical Service Advisor, providing valuable support and solutions. Adept at diagnosing and resolving technical issues, enhancing customer satisfaction, and maintaining high service standards. Demonstrated expertise in problem-solving and communication, ensuring smooth operations and fostering client trust.
Overview
5
5
years of professional experience
Work History
Technical Service Advisor
LV Petroleum Truck Services
Paulsboro, NJ Site 529
12.2025 - 04.2026
- Assisted customers with technical inquiries, providing timely and accurate information.
- Collaborated with service teams to troubleshoot issues and ensure efficient resolutions.
- Documented customer interactions and technical solutions in service management system.
- Conducted equipment inspections, identifying maintenance needs and recommending services.
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
LV Petroleum bought site from TA on December 9th 2025.
Technical Service Advisor
Travel Centers of America
Paulsboro, NJ
10.2021 - 12.2025
- Supported training initiatives for new staff on technical processes and customer service protocols.
- Analyzed feedback to enhance service delivery and customer satisfaction levels.
- Managed follow-up communications with clients to confirm issue resolution and satisfaction.
- Maintained up-to-date knowledge of product specifications and industry standards for effective advice.
Education
Associate of Science - Automotive Repair Technician
Universal Technical Institute
Exton, PA05-2013
Skills
- Customer service
- Reliability
- Friendly and patient
Timeline
Technical Service Advisor
LV Petroleum Truck Services
12.2025 - 04.2026
Technical Service Advisor
Travel Centers of America
10.2021 - 12.2025
Associate of Science - Automotive Repair Technician
Universal Technical Institute