Thomas McKnight
Plano,IL
Summary
A results driven professional with proven expertise in general labor & customer service seeking a position that provides ample opportunity for growth and advancement
Overview
16
16
years of professional experience
Work History
Receiving Clerk
Specialty Products and Insulation
Auroura, IL
11.2023 - 10.2025
- Processed incoming shipments, verifying accuracy against purchase orders.
- Conducted quality inspections on received products, identifying discrepancies promptly.
- Operated forklifts and pallet jacks to transport materials efficiently.
- Organized warehouse inventory, ensuring optimal space utilization and accessibility.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
Warehouse Associate
Aldi Distribution Center
Batavia, IL
12.2022 - 10.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment
- Consistently lifted materials weighing as much as Thirty pounds.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Customer Service Associate
J.C. Licht
Bolingbrook, IL
10.2020 - 11.2022
- Helped large volume of customers every day with positive a attitude.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered basic technical support for clients on wide range of company products.
- Offered advice and assistance to customers, paying attention to special needs or wants and provided the proper product.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Insulation Installer
CJ Insulation
Yorkville, IL
11.2019 - 10.2020
- Identified ideal insulation materials, installation methods and supply requirements to meet project needs.
- Was trained how to fill tight spaces like attics and walls with loose or foam insulation materials based on building code standards.
- Determined required properties for each installation and chose optimal materials to meet demands.
- Worked with variety of insulation material types in residential and commercial settings, including spray foam, loose fiberglass and cellulose.
- Completed paperwork for each job, including daily time and records of all materials used, documenting type and quantity of unused materials and returning to warehouse.
- Maintained high standard of clean-up before leaving any job site, completing all necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
- Completed can foaming and caulking as necessary around windows, doors and other features, exercising good judgement and caution in avoiding excess foam application in any area.
- Handled training a number of employees in proper operation and maintenance of all equipment to prevent injuries.
- Efficiently coordinated with teams of other tradesmen on large scale projects.
Insulation Installer
Builders Insulation
Yorkville, IL
06.2019 - 10.2019
- Learned how to Identify ideal insulation materials, installation methods and supply requirements to meet project needs.
- Completed paperwork for each job, including daily time and records of all materials used, documenting type and quantity of unused materials and returning to warehouse.
- Maintained high standard of clean-up before leaving any job site, completing all necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
- Climbed ladders, worked with hand tools, drills, pumps and other hand-held and electrical equipment necessary for installing insulation.
- Completed can foaming and caulking as necessary around windows, doors and other features, exercising good judgement and caution in avoiding excess foam application in any area.
- Cultivated safety and efficiency at each work site by identifying potential hazards and promoting workplace safety to all team members.
Team Member/Cashier
Jimmy John's
Yorkville, IL
09.2017 - 05.2019
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Assisted customers by answering questions and fulfilling requests.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Ensured proper handling and preservation methods while packaging and storing food products.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Team Member/Trainer
Culver Franchising System Inc.
Yorkville, IL
03.2016 - 07.2017
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
- Optimized safety and productivity by regularly cleaning and organizing work zones.
- Continuously checked food products for quality assurance according to strict guidelines.
- Mentored junior team members on protocols and procedures of each station to maximize contributions.
Shift Leader
Jimmy John's
Lisle, IL
01.2010 - 07.2014
- Coached team members in techniques necessary to complete job tasks.
- Ensured a safe working environment by following all safety procedures, policies and regulations.
- Assigned daily tasks to employees and monitored activity and task completion.
- Learned how to stay calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Evaluated employees’ strengths and assigned tasks based upon experience and training
- Learned to how resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Naperville North High School
Naperville, ILSkills
- Currency transaction management
- Strong verbal communication
- Extremely organized
- Customer service
- Safety processes and procedures
- Multitasking abilities
- Conflict resolution
- Team leadership
- Productive and methodical
Timeline
Receiving Clerk
Specialty Products and Insulation
11.2023 - 10.2025
Warehouse Associate
Aldi Distribution Center
12.2022 - 10.2023
Customer Service Associate
J.C. Licht
10.2020 - 11.2022
Insulation Installer
CJ Insulation
11.2019 - 10.2020
Insulation Installer
Builders Insulation
06.2019 - 10.2019
Team Member/Cashier
Jimmy John's
09.2017 - 05.2019
Team Member/Trainer
Culver Franchising System Inc.
03.2016 - 07.2017
Shift Leader
Jimmy John's
01.2010 - 07.2014
Naperville North High School