Thomas McMillan
Cybersecurity Analyst
Clinton,MD
Summary
Reliable Network Support Specialist bringing 3 years of experience in system and network administration. Meticulous attention to detail with deep technical knowledge. Looking to become a resourceful System Administrator in order to respond to wide range of technical challenges with a creative approach.
Overview
16
16
years of professional experience
Work History
Network Support Specialist
World Bank
Washington, DC
01.2018 - Current
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Project Management
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity
Service Desk Coordinator
World Bank
Washington, DC
05.2017 - 01.2018
- Interpreted management directives to define and document administrative staff processes
- Worked with Footprints ticketing system in order to fulfill user request
Funds Transfer Analyst
World Bank
Washington, DC
06.2010 - 05.2017
- Drove operational improvements which resulted in savings and improved profit margins
- Saved thousands of dollars by implementing cost-saving initiatives to automate wiring process by reducing the need to use paper forms
- Developed team communications and information for wire team meetings
- Led Wires team in delivery of Wire Workflow project, resulting in more timely processing times of wires
Funds Transfer Representative
World Bank
Washington, DC
11.2008 - 06.2010
- Resolved wire issues & problems, improved operations and provided exceptional client support.
- Developed team communications and information for wire department meetings.
- Processed over 80 large dollar wires per day. Handled over 90-100 calls per day to address customer inquiries and concerns.
Education
Business Administration And Management
Bowie State University
Bowie, MDHigh School Diploma -
Oxon Hill High School
Oxon Hill, MD06.1985
Skills
- Mobile device management
- Call triaging
- Staff assistance
- Microsoft Active Directory
- Hardware and Software Installation
- Technical Support
- Citrix
Additional Information
Technical Training & Certifications:
- CompTia Security + Certification Training completed September 2019
- CompTia Network+ Certification Training completed December 2018
- CompTia A+ Certification Training completed December 2017
- Alison Diploma in Customer Service completed March 2017
- Alison ABC IT Computer Training Suite completed September 2016
Timeline
Network Support Specialist
World Bank
01.2018 - Current
Service Desk Coordinator
World Bank
05.2017 - 01.2018
Funds Transfer Analyst
World Bank
06.2010 - 05.2017
Funds Transfer Representative
World Bank
11.2008 - 06.2010
Business Administration And Management
Bowie State University
High School Diploma -
Oxon Hill High School
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