Open To Work
Thomas Meehan
SYENSQO
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
HybridRemote
Open to relocation:
Yes
Minimum Desired Compensation
$150000/yr
2
Certification
Results-oriented professional specializing in ServiceNow and SQL, focused on enhancing client relationships and driving revenue growth. Experienced in project management and risk mitigation while managing large client accounts and implementing solutions to improve response rates. Dedicated to delivering impactful results through effective communication and collaboration.
Work History
Digital Operations Contractor
2 Years 9 Months- Facilitated user account unlocks, password resets, role assignments, and system patch installs for Java, Microsoft, and SQL across multiple platforms to maintain user access and system security.
- Provided developer and administrator support for ETQ Reliance.
- Updated SQL scripts to provision approver access.
- Assisted with Active Directory administration and converted OHM data to Excel to improve reporting and delivery for medical offices.
Solution Success Manager (Account Manager)
6 Years- Managed seven large clients through clear communication, fostering strong relationships that enhanced client loyalty and identified new opportunities for executive management to expand existing products.
- Increase revenue by up to 10% by finding new business opportunities through change requests and statements of work, closing up to three deals per year worth about $90,000.
- Coordinated project work and issue resolution across business lines, including developers, project managers, business analysts, and senior management, while following best practices and improving client response rates by 10%.
- Developed key performance metrics for each client for executive management review and prepared summary reports for senior management updates.
- Collaborated with internal teams to identify potential risks and create solutions.
- Handled escalated calls in ServiceNow and directed issues to the relevant support teams.
- Acted as a subject matter expert on system functionalities and workflows, and trained all new hires on current systems and applications.
- Guided adoption of FICO analytics and decision management solutions.
- Built trusted client relationships through proactive communication and guidance.
Production Support
- Liaised between account and technical teams to resolve critical production issues for 25 United States-based clients with a team of two direct reports.
- Led production resolution implementation through testing, QA, UAT, pre-production, go-live, training, documentation, client acceptance, and sign-off.
- Prioritized client issues with Director of Solution Success Managers, triaging concerns and escalating items to internal teams for resolution.
- Conducted weekly progress calls with client-facing teams to review and track open items and resolution status.
- Provided insights during client-facing meetings to facilitate successful outcomes for the company and clients.
- Built fraud and collections applications, troubleshot production issues, fixed bugs, completed QA testing, and shared updates during weekly status meetings.
- Trained new hires on internal and external resource applications for smooth onboarding.
- Managed all phases of new projects, including budget, timelines, and deliverables.
Education
Bachelor of Science - Computer Science
Skills
ServiceNow expertise
SQL proficiency
Data analytics
Tableau visualization
AWS cloud services
Active Directory
ETQ Reliance
Project management
Risk management
Vendor management
Agile methodologies
Confluence and Jira
Reporting skills
Technical troubleshooting
Relationship management
UAT testing
Training and development
Microsoft Office
Accomplishments
- SPOT Award
- User Interface Designer
- WebSphere Voice Server
- Managing and Designing Requirements
- Managing Successful Speech Projects
Certification
- ETQ Reliance Administrator
- ETQ Reliance Developer
Timeline
Digital Operations Contractor
SYENSQO
01.2024 - CurrentRead More
Solution Success Manager (Account Manager)
FICO
01.2018 - 01.2024Read More
Production Support
FICO
Read More
Marist College
Bachelor of Science from Computer Science
Read More