SUZANNE BURKE
Millville,DE
Summary
Results-driven digital IT business analyst with extensive experience at TD Bank in requirements gathering and stakeholder alignment. Proficient in BPMN modeling and user story development, enhancing digital banking solutions. Focused on cross-functional collaboration to streamline processes and ensure compliance with WCAG 2.1 AA standards.
Overview
6
6
years of professional experience
Work History
Digital IT Business Analyst
Fieldprint, Inc.
Mount Laurel, NJ
08.2022 - 04.2024
- Led requirements gathering workshops with business and technical stakeholders, ensuring digital alignment between product development and business objectives.
- Authored detailed functional requirements and user stories in JIRA, improving clarity for development teams and reducing rework.
- Clarified requirements early, reducing ambiguity during build and testing phases to enhance development efficiency.
- Defined non-functional requirements including performance, scalability, and security, strengthening application reliability.
- Built and maintained Requirements Traceability Matrix (RTM) to ensure full lifecycle visibility and alignment between requirements and testing.
- Modeled complex workflows using BPMN, identifying inefficiencies to streamline system design.
- Conducted stakeholder interviews and document analysis to introduce improved design approaches aligned with industry standards.
Senior Digital IT Business Services Analyst (Contract)
Fulton Bank
Lancaster, PA
01.2022 - 05.2022
- Facilitated JAD sessions to define requirements for Online Account Opening (OAO) across mobile and digital banking platforms.
- Accelerated delivery timelines by clarifying requirements and prioritizing effectively.
- Authored user stories and functional specifications to streamline backlog and enhance sprint execution.
- Defined accessibility standards (WCAG 2.1 AA), ensuring compliance and improved usability across digital applications.
- Developed and maintained RTM to validate requirements against UAT scenarios and stakeholder expectations.
- Created BPMN workflows to visualize current and future-state processes, facilitating mobile banking enhancements.
- Reduced rework by aligning development outputs with validated business needs.
SAP Business Analyst (Contract)
Exelon
Remote
10.2021 - 01.2022
- Managed and tracked JIRA and ServiceNow tickets, ensuring timely resolution and accurate implementation of requirements.
- Clarified requirements and reduced ambiguity to enhance issue resolution efficiency.
- Strengthened coordination between business stakeholders and technical teams.
- Analyzed stakeholder inputs and meeting documentation to identify business requirements and process improvement opportunities.
- Tracked and reported project progress consistently to improve visibility.
- Authored functional specifications to resolve system and operational issues.
Senior Business Analyst (Contract)
TD Bank
Remote
02.2021 - 05.2021
- Defined requirements for LIBOR transition initiatives, clarifying scope, business impacts, and success metrics.
- Planned customer communications with cross-functional teams to ensure alignment with SOFR regulatory requirements.
- Monitored project deliverables against requirements to ensure compliance and successful execution.
Senior Business Analyst (Contract)
W.L. Gore
Elkton, MD
10.2019 - 06.2020
- Facilitated global JAD sessions with cross-functional teams, capturing essential business, technical, and infrastructure requirements for enterprise initiatives.
- Documented migration requirements from Avaya to Five9 call center systems, aligning them with operational needs to ensure smooth transition.
- Modeled network processes using BPMN, supporting infrastructure upgrades across international locations to enhance system capabilities.
Digital Business Analyst II (Contract)
TD Bank
Mount Laurel, NJ
01.2018 - 10.2019
- Led digital banking initiatives through JAD sessions, documenting business requirements and success metrics to ensure alignment with stakeholder expectations.
- Developed user stories and functional requirements for mobile credit card alert features, incorporating voice-enabled functionality to enhance user experience.
- Defined non-functional requirements for accessibility (WCAG 2.1 AA), performance, and security standards, ensuring compliance with industry best practices.
Education
Bachelor of Science - Business Administration (Accounting)
Widener University
ChesterSkills
- Requirements gathering and analysis
- JAD sessions and workshops
- Stakeholder interviews
- User stories and acceptance criteria
- Functional specifications
- Business process modeling and BPMN
- As-is and to-be workflows
- Solution ownership
- Delivery management
- Process optimization
- Continuous improvement
- Requirements traceability matrix
- RTM development
- UAT coordination
- Digital banking solutions
- Mobile application development
- Credit card analysis
- Digital alert systems
- Regulatory compliance
- LIBOR and SOFR
- WCAG 21 AA standards
- Help desk support
- ServiceNow expertise
- Incident management
- Change management
- Complex issue resolution
- Critical thinking
- Written communication
- Verbal communication
- Backlog management and prioritization
- MoSCoW method
- Data analysis
- Business documentation
- Cross-Functional Collaboration
- Stakeholder Alignment
- Global Environments
- SAP Finance Training
- SharePoint Administration
- Atlassian Tools
- JIRA
- Confluence
- Technology And Tools
- MS Office Suite
- BPMN Modeling Tools
- RTM Tools
- Agile Tools
- Workflow Documentation Tools
- BPMN modeling
- User story development
- Time management
- Network administration
- API integration
- Enterprise architecture
- Data warehousing
- Data modeling
- Web development
- Use case analysis
- Database administration
- API development
- Network management
- Data mining
- IT performance reports
- Network security
- System validation design
- ITIL framework
- Big data analytics
- Machine learning
- Statistical analysis
- IT asset management
- System performance
- IT governance
- Software design
- DevOps practices
- System architecture
- Cybersecurity expertise
- IT risk management
- Quality assurance
- Operating systems
- System maintenance
- IT Consultation
- Teamwork
Technology And Tools
- JIRA
- Confluence
- ServiceNow
- SharePoint
- MS Office Suite
- BPMN Modeling Tools
- Agile Tools
- Workflow Documentation Tools
Prior Roles
- Digital Business Analyst | M&T Bank
- Business Process Analyst | W.L. Gore
Timeline
Digital IT Business Analyst
Fieldprint, Inc.
08.2022 - 04.2024
Senior Digital IT Business Services Analyst (Contract)
Fulton Bank
01.2022 - 05.2022
SAP Business Analyst (Contract)
Exelon
10.2021 - 01.2022
Senior Business Analyst (Contract)
TD Bank
02.2021 - 05.2021
Senior Business Analyst (Contract)
W.L. Gore
10.2019 - 06.2020
Digital Business Analyst II (Contract)
TD Bank
01.2018 - 10.2019
Bachelor of Science - Business Administration (Accounting)
Widener University