Thomas Mendez
Tempe,AZ
Summary
Diligent bus operator with proven ability to navigate complex routes and ensure passenger safety. Efficiently managed time schedules and maintained vehicle cleanliness, contributing to smooth operations. Demonstrated effective communication and problem-solving skills in dynamic environments.
Overview
2
2
years of professional experience
Work History
Bus Operator
Keolis Transportation
02.2023 - 03.2025
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Accepted and processed fares.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Maintained full understanding of local roads and traffic patterns.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
Education
No Degree - HVAC (Heating & Air Conditioning)
La Trade Tech College
Los Angeles, CA04-1980
High School Diploma -
Roosevelt High School
Los Angeles, CA07-1979
Skills
- Passenger safety
- Traffic laws
- Emergency response
- Route navigation
- Fare collection
- Customer service
- Time management
- Communication skills
- Conflict resolution
- Attention to detail
- Regulatory compliance
- Training participation
Languages
English
Spanish
Timeline
Bus Operator
Keolis Transportation
02.2023 - 03.2025
No Degree - HVAC (Heating & Air Conditioning)
La Trade Tech College
High School Diploma -
Roosevelt High School
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