Summary
Overview
Work History
Education
Skills
Accomplishments
I am a strong believer in family and loyalty.
Timeline
Generic

Thomas Meyer

Maricopa,AZ

Summary

I have spent the bulk of my adult working life in construction and primarily the pipe trades. I have excellent customer service skills & pride myself in being an effective problem solver. I am a quick learner with a great work ethic.

Overview

18
18
years of professional experience

Work History

Online Personal Shopper/Team Lead/Cart Associate

Walmart
03.2022 - 07.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Manager

Purple Greens Vape & Glass
10.2021 - 03.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.

Yard Worker

BrandSafway
09.2021 - 09.2021
  • Stacked, loaded and unloaded materials to and from pallets, racks and shelves.
  • Collected and removed debris at job sites.

General Laborer

Sage Creek Erosion Control
08.2021 - 09.2021
  • Using straw & rock bags as well as foam barriers, we kept top soil & debris on the jobsite. We also kept storm drains free of dirt & debris for proper flow.

Sales Support Associate

American Residential Services LLC
07.2021 - 08.2021

I scheduled HVAC service/new equipment appointments at 2 different Home Depot locations.

  • Provided best-in-class real-time sales support for customers while leading by example for sales team members.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.

Lead Maintenance Technician

Empowerment Program LLC
10.2020 - 03.2021
  • Generated and completed work orders for repairs, maintenance, and component replacement.
  • Supervised technicians and assigned responsibilities.
  • Laid and repaired tile, carpet and tile flooring.
  • Performed carpentry work by constructing and repairing walls, doors, windows and egress casements.
  • Provided functional plumbing by repairing leaks, removing drain clogs and scheduling contractors for additional repairs .

Amazon Dock Worker

Amazon Fulfillment
07.2020 - 10.2020
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
  • Secured cargo using chains, load bars, wood blocks and straps.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.

Sales Associate

Home Depot
11.2019 - 07.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Tracked stock using company inventory management software.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Service Technician/Comfort Advisor

Done Plumbing & Heating
02.2012 - 08.2019
  • Set up new contracts for products and services and coordinated transition to installation team.
  • Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
  • Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
  • Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
  • Visited prospective customers across Denver Metro to demonstrate products and answer questions.
  • Built strong referral pipeline from satisfied customers and reached out promptly to prospects.
  • Engaged customers with friendly conversation to uncover needs and build trust as well as performed a wide array of plumbing/heating/cooling service calls on a multitude of brands & systems

Plumber/Pipefitter/Welder

United Association / Local 3, 234 & 145 Plumbers
11.2005 - 11.2011
  • Measured, threaded and cut materials to correct angles.
  • Installed valves, hangers, supports and flanges inside piping systems.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Inspected sewers and piping systems to assess quality and condition.
  • Assisted with repairs to steam, drainage and sewer lines.
  • Cut openings in structures to accommodate pipes and fittings.
  • Interpreted blueprints to determine locations, quantities and sizes of materials required.
  • Filled pipe systems with water and air to determine location of leaks.
  • Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings.
  • Worked with certified pipe welders by providing accurate pipe preparation and fitting.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.
  • Prepared detailed records of all project tasks from start to finish.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Completed preventive maintenance on water heaters, toilets, urinals and plumbing fixtures through active diagnostic tools.
  • Repaired plumbing systems, components and equipment.
  • Read blueprints to determine appropriate materials and procedures for each project.
  • Complied with state plumbing codes throughout duration of each project.
  • Used specialty tools to fit valves, couplings and assemblies to tanks and pumps.
  • Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems, and backflow preventers.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Selected type and size of piping required for each project.

Education

High School Diploma -

North Platte High School
North Platte, NE
12.1991

Skills

    Attention to detail as well as safety

  • Attention to Detail

Accomplishments

    I carried a Journeyman Plumbing license from 2008-2016, Backflow Prevention Repair/Replacement/Certification 2007-2010, Med Gas Piping & Systems 2007-2010, Certified Pipe/Structural Welding 2008-2010, HVAC NATE Certified 2016-2019

I am a strong believer in family and loyalty.

I am a strong believer in family as a foundation to life. I did everything I could to help raise my 4 kids with good ethics, morals and a willingness to help others. It wasn't always easy & nore do I believe it should have been. I believe most companies/corporations have lost or averted their sense of family leaving a large portion of society feeling like a number rather than a member of a family.

Timeline

Online Personal Shopper/Team Lead/Cart Associate

Walmart
03.2022 - 07.2023

Manager

Purple Greens Vape & Glass
10.2021 - 03.2022

Yard Worker

BrandSafway
09.2021 - 09.2021

General Laborer

Sage Creek Erosion Control
08.2021 - 09.2021

Sales Support Associate

American Residential Services LLC
07.2021 - 08.2021

Lead Maintenance Technician

Empowerment Program LLC
10.2020 - 03.2021

Amazon Dock Worker

Amazon Fulfillment
07.2020 - 10.2020

Sales Associate

Home Depot
11.2019 - 07.2020

Service Technician/Comfort Advisor

Done Plumbing & Heating
02.2012 - 08.2019

Plumber/Pipefitter/Welder

United Association / Local 3, 234 & 145 Plumbers
11.2005 - 11.2011

High School Diploma -

North Platte High School
Thomas Meyer