Thomas Miller
LAKEWOOD,CA
Summary
Personable Technology Specialist 10 years' success employing technological expertise to assist businesses. Adept in providing high-quality technical support by troubleshooting, resolving issues and communicating results to the user. Gifted listener and problem-solver with a penchant for determining best plan of action and most effective solutions.
Overview
10
10
years of professional experience
Work History
Technology Specialist
Saddleback Valley Unified School District
10.2015 - Current
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Logged updates on support tickets to communicate status to users and managers.
- Provided technical support for 3000 students and staff.
- Administered networks by creating user accounts and managing permissions.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Maintained equipment in good working order for school-wide use.
- Resolved patrons� complaints tactfully and professionally.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Notified supervisors when major equipment repairs were needed.
- Executed setup and breakdown of speakers, cables and computers.
Technology Specialist
ABC Unified School District, Elliott Elementary
08.2013 - 10.2015
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Logged updates on support tickets to communicate status to users and managers.
- Administered networks by creating user accounts and managing permissions.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CASkills
- Credit Card Transaction Processing
- Bug Fixes
- Equipment Management
- Technology Integration
- Web Applications
- Technical Support
- Technology Implementation
- Logging Support Tickets
- Technical Support and Assistance
- Wireless Access Point
- Maintenance Requests
- Computer User Assistance
- Maintain Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technology Specialist
Saddleback Valley Unified School District
10.2015 - Current
Technology Specialist
ABC Unified School District, Elliott Elementary
08.2013 - 10.2015
High School Diploma -
San Gorgonio High School
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