Thomas Miller
Ada,MI
Summary
Collaborative leader with over 20 years of experience in client facing roles. Documented strengths in building and maintains relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled in working under pressure and adapting to new situations and challenges.
Overview
21
21
years of professional experience
Work History
Director of Client Success
Redwood Logistics
03.2021 - Current
- Managed over $100M worth of revenue spread across 12 customers.
- Successfully oversaw the implementation of 4 new customers over the course of 2 years.
- Conducted on-site quarterly business reviews with clients to review market updates, KPIs and continuous improvement initiatives.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Collaborated with sales, operations, implementation and executive teams to provide the best possible client solutions.
- Moved seamlessly from strategic, innovative and big picture perspective to finest details and delivered operational success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Regional Transportation Manager
Petco Animal Supplies Inc.
04.2017 - 02.2021
- Responsible for building and planning all Midwest store deliveries using BluJay TMS (305 stores)
- Sourcing and negotiating rates with brokers, dedicated and one-way carriers
- Creating, reviewing and renewing carrier contracts
- Conducting weekly KPI reviews with carriers and Petco transportation leaders
- Joining weekly calls with store operation leaders to discuss the previous week’s service and review any upcoming challenges
- Holding quarterly presentations with DC leadership to review transportation successes and opportunities
- Managing transportation supervisor and store liaison which include setting performance goals and conducting quarterly reviews
- Responsible for transportation budget of $16M/year out of 2 different DCs (Joliet, IL and Aurora, CO)
- Involved in recent RFP and was able to save $150k in transportation cost by sourcing new carriers and moving loads from dedicated to one way carriers and brokers
Account Manager
JB Hunt Transportation
06.2012 - 04.2017
- Managed $12M+ revenue dedicated Petco account and worked on site with customer
- Conducted weekly, quarterly and yearly KPI reviews with customer and JBH leaders
- Conducted P&L analysis to determine trends in costs to maximize profitability
- Review contract renewals with customer and make any necessary changes if needed
- Ensured customer billing and employee payroll were accurate and timely
- Responsible for the selection, hiring, training and development of supervisors and drivers
- Managed up to 6 dedicated account supervisors at a time and 45 dedicated drivers
- Responsible for teaching new dedicated managers in training through probationary period
- Mentored 8 supervisors to help them reach the next step in their management careers
- Completed JB Hunt 301 Leader training course and presented new cost savings idea to JB Hunt corporate leaders
Carrier Sales Representative
Echo Global Logistics
04.2011 - 06.2012
- Identified, sourced and maintained relationships with full truckload carriers
- Used market information to negotiate rates with carriers
- Managed my carrier network to ensure we received the proper level of service
- Worked with client sales team to identify static lanes and sourced carriers for those lanes
- Reviewed all carrier invoices and ensured all carriers were paid accurately and on time
Transportation Supervisor
US Xpress
08.2004 - 04.2011
- Managed $15M dedicated Dollar Tree account on site with customer
- Supervised 4 dedicated managers and 50 dedicated drivers
- Created goals and conducted performance reviews for all managers
- Reviewed and documented all performance issues with managers and drivers
- Provided daily & weekly on-time service reports to customer and ensured we met customer service goals
- Assured all fleet maintenance programs are current on tractors and trailers
- Responsible for all manager and driver payroll and customer billing
- Conducted weekly, monthly, quarterly and yearly KPI reviews with customer
- Routed trucks into appropriate shops or terminals when repairs or inspections are needed
- Ensured all drivers on the account were up to date on trainings, re-certifications, and safety briefings; ensure drivers are following all safety and legal requirements while performing duties
Account Manager
JB Hunt Transportation
07.2002 - 08.2004
- Managed $6M+ revenue dedicated Home Depot flatbed account
- Supervised 15 dedicated drivers, 4 strapping/tarping partners, 1 yard driver and 1 supervisor
- Planned all outbound and inbound loads and communicated driver ETAs and/or delays to customer
- Met with customer daily to review any issues from previous day and discuss upcoming challenges
- Responsible for all customer invoicing and reporting
- Responsible for all driver payroll
- Conducted KPI reviews with customer weekly
- Reviewed and documented all performance issues with drivers and supervisor
- Provided daily & weekly on-time service reports to customer and ensured we met customer service goals
- Assured all fleet maintenance programs are current on tractors and trailers
- Responsible for all P&L analysis and necessary changes to fix any budget misses
Education
High School Diploma -
Victor J. Andrew High School
Tinley Park, ILNo Degree -
Illinois State University
NormalSkills
- Superior Customer Service
- Business Growth
- Client Direction
- Research and Analysis
- Lean Methodology
- Professional Development
Timeline
Director of Client Success
Redwood Logistics
03.2021 - Current
Regional Transportation Manager
Petco Animal Supplies Inc.
04.2017 - 02.2021
Account Manager
JB Hunt Transportation
06.2012 - 04.2017
Carrier Sales Representative
Echo Global Logistics
04.2011 - 06.2012
Transportation Supervisor
US Xpress
08.2004 - 04.2011
Account Manager
JB Hunt Transportation
07.2002 - 08.2004
High School Diploma -
Victor J. Andrew High School
No Degree -
Illinois State University
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