Summary
Overview
Work History
Education
Skills
Certification
Timeline
Golf Professional of the Year
Generic
Open To Work

Thomas Moffatt

Edgartown

Summary

Dynamic golf operations leader with a proven track record at Cape Arundel Golf Club, enhancing membership growth and satisfaction through exceptional customer service and innovative programming. Skilled in budget development and staff training, I successfully implemented technology solutions that streamlined operations and increased revenue, fostering a collaborative and high-performing team environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Director of Golf Operations

Cape Arundel Golf Club
01.2018 - 12.2024
  • Implemented effective budgeting strategies to reduce expenses while maintaining high-quality standards in golf operations.
  • Ensured compliance with all safety regulations during daily operations, minimizing risk factors associated with accidents or injuries on the course.
  • Introduced new technology solutions to enhance golfer experience and streamline daily operations.
  • Conducted regular evaluations of staff performance, providing feedback and opportunities for professional growth.
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts for the club''s benefit.
  • Oversaw all aspects of tournament planning and execution, ensuring successful events that exceeded expectations.
  • Increased merchandise sales by optimizing inventory management strategies within the pro shop.
  • Enhanced membership retention rates by consistently delivering exceptional customer service experiences for all guests and members alike.
  • Managed a team of golf professionals, providing ongoing training and mentoring for continued growth and development.
  • Coordinated special events such as charity tournaments or corporate outings, generating additional revenue streams for the club.
  • Enhanced member satisfaction by implementing innovative golf programs and services.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Collaborated with other departments to create cross-functional initiatives, improving overall club performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

PGA Golf Professional

Cape Arundel Golf Club
03.2010 - 12.2017
  • Streamlined lesson scheduling processes through effective use of software tools, enhancing convenience for both students and instructors alike.
  • Recruited talented employees who contributed positively to the club''s culture and reputation in the industry.
  • Improved student golf skills by providing personalized instruction and coaching on swing techniques, course management, and mental preparation.
  • Managed pro shop operations efficiently, ensuring excellent customer service and appropriate inventory levels at all times.
  • Provided exceptional customer service to club members, addressing concerns promptly and maintaining strong professional relationships.
  • Increased membership retention and satisfaction by organizing engaging club tournaments, social events, and other activities tailored to member interests.
  • Coordinated successful charity golf events that raised significant funds for local organizations while promoting the club''s brand within the community.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.

Head Golf Professional

Framingham Country Club
03.2000 - 12.2009
  • Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
  • Enhanced member experience through personalized instruction and tailored golf programs.
  • Promoted a welcoming environment to attract new members, resulting in steady club growth.
  • Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Led instructional clinics for various skill levels, helping participants refine their technique and improve overall performance on course play.
  • Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
  • Improved golf course operations by implementing efficient scheduling and staff management techniques.

Education

Bachelor of Science - Business Management

North Adams State College
North Adams, MA
05-1983

Skills

  • Staff leadership
  • Social media marketing
  • Membership growth
  • Facility management
  • Purchasing management
  • Revenue generation
  • Administering budgets
  • Budget development
  • Recruiting staff
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Customer service management
  • Effective leader
  • Staff training/development
  • Staff development
  • Training management
  • Crisis management
  • Interpersonal communication
  • Conflict resolution
  • Customer relationship management
  • Interpersonal skills
  • Team building

Certification

1/4 Century Club Member of the PGA of America,

Life Member Status.

Timeline

Director of Golf Operations

Cape Arundel Golf Club
01.2018 - 12.2024

PGA Golf Professional

Cape Arundel Golf Club
03.2010 - 12.2017

Head Golf Professional

Framingham Country Club
03.2000 - 12.2009

Bachelor of Science - Business Management

North Adams State College

Golf Professional of the Year

Awarded the Maine Chapter of the NEPGA 2025 Golf Professional of the Year

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Thomas Moffatt