Thomas Montegna
Salem,OR
Summary
Dedicated DHS worker with over twenty-five years of customer service experience which includes 5 years with DHS. Enthusiastic about learning and applying new skills to DHS work. Ability to show respect. equity and compassion to all DHS customers. Ability to be a contributing part of a team dedicated to serving Oregonians.
Overview
5
5
years of professional experience
Work History
Rotational Family Coach
Oregon Department Of Human Services
Salem, Oregon
07.2022 - Current
- Learn all aspects of TANF case management including TA-DVS and JOBS Case planning.
Eligibility Worker
Oregon Department Of Human Services
Salem, Oregon
01.2020 - 07.2022
- Managed processing of financial assistance, medical and food stamp benefits applications.
- Inputted all gathered information and researched data on applicants into ONE System.
- Followed guidelines when reviewing applicant data to determine eligibility for CASH, SNAP and Medical programs.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
TANF Case Aide
Oregon Department Of Human Services
Salem , Oregon
01.2018 - 01.2020
- Created and maintained CAT Scheduling boards.
- Scheduled customer appointments for Family Coaches using CAT Scheduling boards.
- Processed and entered Re-Engagement notes and outcomes in TRACS System.
- Work closely with Family Coaches on maintaining positive interaction with DHS customers.
Education
Bachelor of Science - Political Science
University of Oregon
Eugene, OR01.1991
Skills
- Applying Policy to all aspects of job performance
- Interacting with customers in an inclusive, respectful and equitable manner
- Working closely with leadership and co-workers in inclusive, respectful and equitable manner
- Achieving high level of proficiency in entering, processing and analyzing information in the ONE System
- Ability to learn new policies and processes as programs evolve and grow
Timeline
Rotational Family Coach
Oregon Department Of Human Services
07.2022 - Current
Eligibility Worker
Oregon Department Of Human Services
01.2020 - 07.2022
TANF Case Aide
Oregon Department Of Human Services
01.2018 - 01.2020
Bachelor of Science - Political Science
University of Oregon
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