Thomas Montenegro
Cutler Bay,FL
Summary
Responsible worker proficient in teamwork, efficiency and customer-oriented support. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Front of House Crewmember
Raising Cane's Chicken Fingers
06.2023 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Manager
Lasso The Moon
09.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Instructor
Tuff Martial Arts
06.2020 - 08.2022
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Increased student participation by facilitating interesting and relevant events.
- Tested students on materials presented in workshops and classes to assess grasp of material.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Optimized learning plans, quantifying student progress through test administration.
- Initiated new learning methods, promoting total student comprehension while curbing learning time.
- Decreased learning time by initiating new learning methods and ensuring complete student comprehension.
Education
Bachelor of Science - Computer Engineering
University of Florida
Gainesville, FL06.2027
High School Diploma -
School For Advanced Studies Homestead
Homestead, FL06.2023
Associate of Arts - Engineering
Miami Dade College
Miami, FL04.2023
Skills
- Customer Relationship Management
- Contract Development and Management
- Business Planning
- Project Management
- Team Leadership
- Staff Management
- Verbal and Written Communication
- Schedule Preparation
- Managing Reception
- Time Management
- Complex Problem-Solving
- Employee Training
- Cross-Functional Team Management
Accomplishments
- Graduated with high honors from the Miami Dade College and School for Advanced Studies dual-enrollment program.
- Achieved an impressive SAT score of 1550.
- Maintained a stellar GPA of 5.3 while being a full-time AP and college-level student.
- Second-degree Black Belt in Taekwondo.
- Accepted into the prestigious Computer Engineering program at the University of Florida.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of House Crewmember
Raising Cane's Chicken Fingers
06.2023 - Current
Manager
Lasso The Moon
09.2021 - Current
Instructor
Tuff Martial Arts
06.2020 - 08.2022
Bachelor of Science - Computer Engineering
University of Florida
High School Diploma -
School For Advanced Studies Homestead
Associate of Arts - Engineering
Miami Dade College
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