Thomas Montoya
Surprise,AZ
Summary
Proven great Lube Service Technician. Great in vehicle inspection and fluid replacement, coupled with exceptional customer service skills, ensuring optimal performance and safety. Demonstrates a continuous learning mindset, driving efficiency and quality assurance in high-volume settings. Proven in replacing and repairing motor vehicles for family members.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lube Service Technician
Knochel Brothers
1441 E Alaneda Dr, Phoenix, Az
05.2023 - 05.2024
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
- Contributed to a safe working environment by adhering to company safety protocols when operating equipment or handling hazardous materials.
- Improved team efficiency through effective communication and collaboration during high-volume appointment periods.
- Ensured timely completion of scheduled maintenance services such as fluid exchanges, filter replacements, tire rotations, and battery installations for improved vehicle longevity.
Deli Clerk
Frys Food
19403 N R H Johnson Blvd, Sun City West, AZ 85375
02.2023 - 05.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
Education
High School Diploma - 12th Degree
Willow Canyon High School
Surprise, AZ05.2022
Skills
- Fluid Replacement Proficiency
- Vehicle Inspection Expertise
- Continuous learning mindset
- Preventative Maintenance Planning
- Air Filter Replacement
- Suspension System Know-How
- Quality assurance standards
- Drive Belt Inspection
- Diagnostic Equipment Operation
- Inventory Control Practices
- Oil Change Mastery
- Automotive Tools Usage
- Transmission Service Understanding
- Customer Service
- Problem-Solving
- Battery replacements
- Safety Checks
- Attention to Detail
- Oil Changes
- Replacing parts
- Dependable and Responsible
- Power Tools
- Belt Inspection
- Relationship Building
- Inspecting vehicles
- Customer Relations
- Flexible Schedule
- Safety Monitoring
- OSHA Compliance
- Fluid Checks
- Willing to Learn
- Teamwork and Collaboration
- Hardworking and Dedicated
- Team Player
- Time Management
- Maintenance and repairs
- Multitasking
- Reliability
Certification
OSHA 30
Timeline
Lube Service Technician
Knochel Brothers
05.2023 - 05.2024
Deli Clerk
Frys Food
02.2023 - 05.2023
High School Diploma - 12th Degree
Willow Canyon High School