Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

THOMAS MOORE

Red Wing,MN

Summary

Versatile Safety Professional with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 16-year career in fall protection solutions. Known for excellent attention to detail and great work ethic and a positive attitude second to none.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Inside Fall Protection Specialist

3M
Red Wing, MN
01.2020 - 01.2024
  • Generated reports to track performance metrics of accounts.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Provided technical support for customers in resolving complex issues.
  • Exercised versatility in fast-paced, agile work environments.
  • Participated in ongoing training and compliance activities.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.
  • Assessed company operations for compliance with safety standards.

Senior Customer Service Specialist

Capital Safety/3M
Red Wing, MN
01.2014 - 01.2020
  • Provided technical support and troubleshooting assistance to customers.
  • Resolved customer complaints promptly and efficiently.
  • Managed the customer service general email inbox, providing technical support
  • Assisted customers with product selection, order placement, and account setup
  • Generated reports on customer service operations for senior management review.
  • Facilitated communication between customers and other departments within the organization.
  • Implemented process improvements to streamline workflows and maximize efficiency.
  • Delivered expert technical support to customers and resolved broad array of issues.
  • Responded quickly to any escalated issues or disputes from customers.
  • Investigated complex problems reported by customers and proposed effective solutions.
  • Utilized knowledge base tools such as CRM software to provide quick resolution of customer inquiries.
  • Developed strong relationships with external vendors in order to provide best-in-class services for customers.
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded performance goals to support long-term company growth and market dominance.

Shipping Manager

Capital Safety
Red Wing, MN
01.2008 - 01.2014
  • Directly supervises 50 shipping department employees
  • Tracks new business development and daily scheduling, employee relations, goal setting, accountability performance
  • Payroll reconciliation for all shipping employees
  • Responsible for shipments in excess of $1.2 million dollars each day
  • Purchase departmental supplies while maintaining alignment with capital expenditures
  • Fosters professional relationships with freight carriers and customers
  • Maintains and promotes a lean manufacturing environment

Education

Leadership Development -

Minnesota State College – Southeast Technical
01.2013

Advantage On-The-Job-Training Certification -

Dakota County Technical College
01.2010

Safety Training Solution

NAFTA Rules of Origin -

Global Training Center

Level 1 Assistant Professional Certified -

PGA of America

Completed three years of Marketing and Management Studies -

St. Mary’s University

Skills

  • Account Management
  • Sales Strategy Development
  • Leadership / Training
  • Operations Management
  • Sales Attainment & Growth
  • Public Safety And Security
  • Cross-Functional Collaboration
  • Documentation Abilities
  • Pricing Negotiation
  • Teamwork
  • Customer Relationships
  • Employee Relationships
  • Problem Solving / Multi-tasking
  • Microsoft Office 365
  • Technical Troubleshooting
  • System Implementation
  • Technical Support Background
  • Kronos Workforce Central
  • Transportation Management System (TMS)
  • Onbase Client
  • 32soft
  • Cyberquery
  • QAD
  • QuickBooks
  • Salesforce
  • Salesloft
  • PowerBI

Certification

  • Certified Equipment inspector instructor (Fall Protection) / 3M
  • Certified Authorized user instructor (Fall Protection / 3M

References

References available upon request.

Timeline

Inside Fall Protection Specialist

3M
01.2020 - 01.2024

Senior Customer Service Specialist

Capital Safety/3M
01.2014 - 01.2020

Shipping Manager

Capital Safety
01.2008 - 01.2014

Leadership Development -

Minnesota State College – Southeast Technical

Advantage On-The-Job-Training Certification -

Dakota County Technical College

Safety Training Solution

NAFTA Rules of Origin -

Global Training Center

Level 1 Assistant Professional Certified -

PGA of America

Completed three years of Marketing and Management Studies -

St. Mary’s University

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