Susan Roberts
Clearwater,FL
Summary
Experienced sales professional with a strong record in one-call-close environments, sales scripting, CRM management, and objection handling. Known for building rapport, exceeding goals, and earning Presidents Club recognition.
Overview
12
12
years of professional experience
Work History
Assest Protection Specialist
Endurance Direct
Northbrook, Illinois
09.2022 - 07.2026
- Exceeded established sales goals by implementing strategic closing techniques.
- Presidents Club Winner
- Built strong customer relationships through exceptional service in a one-call close environment.
- Demonstrated product features and pricing to enhance customer understanding.
- Engaged prospects with tailored sales scripts and CRM insights.
- Processed sales transactions and updated customer information accurately.
- Worked with team members to support sales goals.
Senior Sales Manager
Protect My Car
Clearwater, Florida
03.2018 - 08.2022
- Coached representatives on Protect My Car scripts, objection handling, and closing techniques.
- Presented product solutions aligned with client needs and company offerings.
- Contacted prospects using employer sales scripts and CRM records.
- Qualified leads through phone calls, emails, and customer questions.
- Presented product features and pricing to potential customers. One call close environment.
- Collaborated with team members to support employer sales goals.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Continuously met sales goals.
Senior Account Manager
iHeart Radio
Dayton, OH
03.2014 - 10.2017
- Coordinated marketing campaigns across print, digital, and radio channels to enhance brand visibility.
- Created advertising campaigns for clients and monitored campaign performance.
- Managed marketing budgets for advertising, public relations, and events to ensure alignment with strategic goals.
- Collaborated with the marketing department to develop promotional materials for advertising campaigns that engaged target audiences.
- Resolved customer issues to enhance satisfaction.
Education
High School Diploma -
Beavercreek High School
Beavercreek, OH05-1987
Skills
- Talented Senior account Manager effective at building instant rapport and trust in a one call close environment, following proven scripts and always exceeding sales goals
- Objection handling
- Customer engagement
- Product demonstrations
- Data analysis
- Customer relationship management
- Account management
Timeline
Assest Protection Specialist
Endurance Direct
09.2022 - 07.2026
Senior Sales Manager
Protect My Car
03.2018 - 08.2022
Senior Account Manager
iHeart Radio
03.2014 - 10.2017
High School Diploma -
Beavercreek High School