Thomas Morano
Scottsdale,AZ
Summary
Experienced Attorney Represented Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 2.5 years of experience and willingness to take on any challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Representative II
Sentry Insurance Company
08.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Maintained accurate and up-to-date records of claim information for future reference.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Monitored and managed claim expenses to control costs and maximize profitability.
Claims Representative I
Sentry Insurance Company
03.2021 - 08.2022
- Adjusted "Rapid" Claims in which files needed to be resolved within thirty days or less.
- Helped to implement a new company wide Texting and Telephony system.
- Trained various new representatives in their role.
Customer Service Representative
Education At Work
08.2019 - 04.2020
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, Arizona05.2021
Skills
- Excellent Administrative Abilities
- Team Meetings
- Work Organizing and Prioritizing
- Writing
- Monitoring
- Claim Processing System Software
- Composing Business Correspondence
- Microsoft Excel
- Accident Investigations
- Judgment and Decision-Making
- Policy and Procedure Explanations
- Claims Preparation
- Settlement Determinations
- Billing Codes
- Speaking
Certification
- Licensed Property and Casualty Adjuster - March 2021 - Present
Timeline
Claims Representative II
Sentry Insurance Company
08.2022 - Current
Claims Representative I
Sentry Insurance Company
03.2021 - 08.2022
Customer Service Representative
Education At Work
08.2019 - 04.2020
Bachelor of Arts - Communications
Arizona State University
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