Thomas Morehouse
Bradenton,FL
Summary
Detail-oriented professional with over 15 years of experience in retail and customer service environments. Seeking a role to leverage extensive background and contribute to company success. Committed to delivering exceptional customer service and exceeding expectations. Adept at building strong relationships with customers and colleagues, ensuring a positive and engaging experience.
Overview
18
18
years of professional experience
Work History
Rideshare Driver
Self Employed Uber/Lyft
04.2020 - Current
- Take riders to and from locations using Lyft and Uber apps on phone
- Provided safe and reliable transportation services to passengers in a timely manner
- Maintained a clean and well-maintained vehicle, ensuring passenger comfort and satisfaction
- Demonstrated excellent knowledge of local roads, traffic patterns, and alternative routes to optimize travel time
- Effectively communicated with passengers to ensure a positive experience and address any concerns or special requests
- Adhered to all traffic laws, regulations, and safety standards to ensure the safety of passengers and other road users
- Maintained proper documentation including trip logs, mileage records, fuel consumption reports, etc
- Assisted passengers with loading/unloading luggage or belongings as needed
- Handled difficult situations calmly and professionally while ensuring passenger safety at all times.
- Responded to passenger concerns and complaints politely and professionally.
Remote Loss Prevention Operator
Bealls Inc.
11.2021 - 09.2023
- Remotely monitor CCTV feeds for multiple stores from corporate monitoring center
- Provide support to store management by identifying potential loss prevention issues based on trends
- Leveraged reporting applications to document incidents and cases
- Observe and evaluate effectiveness of loss prevention system, identifying areas of improvement to increase efficiency
- Skillfully uncovered 9 instances of substantial employee theft through thorough tracking, investigating, and analyzing suspicious activity.
Uniformed Loss Prevention Security Ambassador
Nordstrom Rack
03.2018 - 05.2021
- Acted as liaison between store management team and central loss prevention department to resolve shoplifting incidents and assess potential issues
- Analyzed security video surveillance recordings in real-time to identify potential issues for immediate mitigation
- Conducted store safety and security audits to ensure compliance with Loss Prevention policies
- Greeted customers when entering store and directed to areas within store
- Documented any theft that occurred in APIS.
- Enhanced overall security by conducting thorough patrols and identifying potential threats.
- Assisted in maintaining safe environment for guests and staff by promptly addressing concerns and incidents.
- Responded quickly to emergencies, ensuring safety of individuals and property.
Merchandise and Inventory Associate
Nordstrom Rack
08.2016 - 05.2018
- Handled transactions in professional and friendly manner, actively assisting guests to provide positive shopping experience
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Mentored new employees in merchandising techniques, customer service skills, and inventory accuracy procedures.
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
Sales Associate/Cashier/Receiving
Bealls Outlet
08.2016 - 11.2016
- Completed daily sales transactions, processed payments, and calculated discounts for customers
- Actively assisted with inventory control and stockroom organization
- Identified and resolved customer complaints and issues in accordance with company policies and procedures to ensure customer satisfaction.
Supply Chain Technician
Parallon Supply Chain/ HCA West Florida at Blake Medical Center
03.2007 - 05.2014
- Replenished supplies for nursing units in a 350-bed hospital
- Corrected bin counts as needed for inventory accuracy
- Stocked critical needs carts (crash cart, GU cart) as needed
- Received in stock from UPS, FedEX, into inventory management system.
Education
Bachelor of Applied Science - Technology Management
State College of Florida
Bradenton, FL12.2016
Associates of Arts - Liberal Arts And General Studies
State College of Florida
Bradenton, FL12.2014
Skills
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Troubleshooting
- Customer Service
- Stocking and Receiving
Timeline
Remote Loss Prevention Operator
Bealls Inc.
11.2021 - 09.2023
Rideshare Driver
Self Employed Uber/Lyft
04.2020 - Current
Uniformed Loss Prevention Security Ambassador
Nordstrom Rack
03.2018 - 05.2021
Merchandise and Inventory Associate
Nordstrom Rack
08.2016 - 05.2018
Sales Associate/Cashier/Receiving
Bealls Outlet
08.2016 - 11.2016
Supply Chain Technician
Parallon Supply Chain/ HCA West Florida at Blake Medical Center
03.2007 - 05.2014
Bachelor of Applied Science - Technology Management
State College of Florida
Associates of Arts - Liberal Arts And General Studies
State College of Florida
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