Emerald Heck
San Antonio,TX
Summary
Compassionate Doula with a passion for aiding moms and families with their unique birthing journey from pregnancy, post partum, and beyond ! Excel in providing emotional support, physical comfort measures, and evidence-based information to clients. Specialize in birth plan creation, pain management techniques, and postpartum care. Outshine with top soft skills including empathy, active listening, and effective communication, ensuring optimal experience with each individual client interaction.
Overview
1
1
year of professional experience
Work History
Rideshare Driver
Lyft Driver Service
San Antonio, TX
03.2024 - 07.2024
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient and punctual delivery of passengers.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Achieved consistently high customer scores due to exceptional service.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
Community Work Volunteer
Crestholme Presbyterian Church
San Antonio, Texas
01.2023 - 11.2023
- Assisted with organizing and conducting community events such as food drives, fundraisers, and health fairs.
- Provided support to local organizations in the form of volunteer hours for projects.
- Collaborated with other volunteers to plan activities that contributed to the well-being of disadvantaged members of the community.
- Built relationships with members of the community by attending events and engaging in conversations about their experiences.
- Developed strategies for addressing issues such as poverty, unemployment, homelessness, and access to healthcare services, which at the time I was in need of as well!
- Worked with a team to create a database containing information about local resources.
- Helped coordinate clothing drives and donation centers providing free items to those in need.
- Distributed flyers throughout neighborhoods informing residents about important services that were available to us.
Education
Birth Doula Prenatal - Pregnancy -Post Partum
San Antonio Catholic Charities
San Antonio, TX09-2024
High School Diploma -
Southwest Preparatory High School
San Antonio, TX06-2008
Some College (No Degree) - Biology
San Antonio College
San Antonio, TXSkills
- Bilingual
- On call Availability
- Emotional Support
- Lactation support
- Special Needs Support
- Reliability
- Problem-solving abilities
- Growth tracking
- Problem-solving aptitude
- Pain Management Techniques
- Self Motivation
- Health Promotion
- Patient Safety
- Emotional Intelligence
- Postpartum management
- Effective Communication
- Teamwork and Collaboration
- Adaptability
- First aid knowledge
- Interpersonal Communication
- Cultural Sensitivity
- Prenatal care
- CPR Certified
- Time management abilities
- Goal Setting
- Active Listening
- Adaptability and Flexibility
- Professional Demeanor
- Patient-focused care
- Multitasking
- Relationship Building
- Patient Advocacy
- Professionalism
- Attention to Detail
- Medical Terminology
- Excellent Communication
- Problem-Solving
- Holistic Care
- Relaxation Techniques
- Postpartum Care
- Massage Techniques
Timeline
Rideshare Driver
Lyft Driver Service
03.2024 - 07.2024
Community Work Volunteer
Crestholme Presbyterian Church
01.2023 - 11.2023
Birth Doula Prenatal - Pregnancy -Post Partum
San Antonio Catholic Charities
High School Diploma -
Southwest Preparatory High School
Some College (No Degree) - Biology
San Antonio College