Thomas Moses
Webster,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Customer Service
Wegmans Food Markets, Inc
03.2015 - Current
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Technical Support Representative
Sutherland Global
11.2013 - 02.2015
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Staff Member/Assistant Manager
Planet Fitness
08.2011 - 08.2013
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Pharmacy Technician
Rite Aid
09.2007 - 04.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Arts - Communications Technology
Monroe Community College
Rochester, NY05.2013
Associate of Arts - Liberal Arts And Sciences
Monroe Community College
Rochester, NY05.2010
High School Diploma -
West Irondequoit High School
06.2007
Skills
- Customer Service and Communication Skills
- Attention to Detail
- Teamwork and Collaboration
- Computer Skills
- Administrative Support
Timeline
Customer Service
Wegmans Food Markets, Inc
03.2015 - Current
Technical Support Representative
Sutherland Global
11.2013 - 02.2015
Staff Member/Assistant Manager
Planet Fitness
08.2011 - 08.2013
Pharmacy Technician
Rite Aid
09.2007 - 04.2011
Associate of Arts - Communications Technology
Monroe Community College
Associate of Arts - Liberal Arts And Sciences
Monroe Community College
High School Diploma -
West Irondequoit High School
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