Summary
Overview
Work History
Education
Skills
Interests
5 & 10 year awards of service with DTLR
Timeline
Generic

Thomas Moss II

Lexington,SC

Summary

Dynamic Store Manager with extensive experience at DTLR, excelling in customer service and inventory management. Proven track record of enhancing store profitability through strategic initiatives and effective team training. Recognized for problem-solving skills and maintaining high customer satisfaction levels in a fast-paced retail environment.


Overview

11
11
years of professional experience

Work History

Store Manager

DTLR
08.2024 - Current
  • Supervised daily store operations to ensure compliance with company policies and procedures.
  • Trained and developed staff on customer service best practices and product knowledge.
  • Managed inventory levels, including stock replenishment and organization of merchandise displays.
  • Monitored sales performance and implemented strategies to enhance overall store profitability.
  • Ensured a clean, safe shopping environment by adhering to health and safety standards.
  • Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Assistant Manager

DTLR
04.2024 - Current
  • Assisted in daily operations, ensuring seamless workflow and effective team communication.
  • Supported management in staff scheduling and resource allocation for optimal efficiency.

Full Time Associate

DTLR
08.2023 - Current
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Assisted in inventory management, including stock replenishment and organization of merchandise displays.
  • Provided exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction.
  • Trained new associates on operational procedures and best practices for efficiency and accuracy.

Stocker

DTLR
02.2014 - Current
  • Organized and stocked merchandise on shelves to ensure optimal product visibility.
  • Assisted in inventory management, tracking stock levels and replenishing items as needed.
  • Collaborated with team members to maintain store cleanliness and safety standards.
  • Implemented efficient stocking techniques to enhance overall workflow and minimize disruptions.

Operations Manager

Gap
11.2021 - 01.2023
  • Streamlined operational processes to enhance efficiency and reduce bottlenecks.
  • Led cross-functional teams in implementing strategic initiatives for improved productivity.
  • Developed and maintained key performance indicators to monitor operational effectiveness.
  • Mentored staff on best practices for process improvements and workflow optimization.

Education

High School Diploma -

Dutch Fork High School
Irmo, SC

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Friendly and positive
  • Inventory management
  • Operations management
  • Sales expertise
  • Accurate cash handling
  • Strategic thinker

Interests

  • I like working with my hands and fixing things
  • Auto Repair/Restoration
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Graphic Design
  • Video Gaming
  • Team Sports

5 & 10 year awards of service with DTLR

For continued and dedicated service to the company I was awarded with a plaque for my service with the company.

Timeline

Store Manager

DTLR
08.2024 - Current

Assistant Manager

DTLR
04.2024 - Current

Full Time Associate

DTLR
08.2023 - Current

Operations Manager

Gap
11.2021 - 01.2023

Stocker

DTLR
02.2014 - Current

High School Diploma -

Dutch Fork High School

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