Thomas Mullins
Knoxville,TN
Summary
Very driven and highly motivated person. I'm a very dedicated leader who likes to take on challenges and meet new people. I'm a problem solver but also open minded to new things. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Gutter Field Manager
Leaf Home
03.2024 - Current
- Maintained technical knowledge of regulations, industry trends and applicable laws regarding human resources for operation.
- Maintained excellent knowledge of industry trends and advancements to inform strategic decisions in the field management role.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Increased project completion rates with meticulous planning, organization, and execution of tasks.
Lead Gutter Technician
Leaf Home
11.2023 - 03.2024
- Installed downspouts, elbows and materials in existing and new construction homes.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
Service Technician
Leaf Home
03.2022 - 11.2023
- Completing services, de-escalate situations as well as keeping up quality of workmanship, and communicating with installers and managers
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Site Security Manager
Securitas Security Services USA
01.2020 - 03.2022
- Manage over 1200 hours weekly and oversee 50 plus people
- Created and implemented security network framework across 13 devices.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Investigated and resolved security breaches to protect organization and corporate assets.
Water Treatment Plant Operator Assistant
Hawthorne
01.2018 - 01.2020
- Was responsible for checking chlorine in drinking water and assisting on construction sites
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Monitored and adjusted controls to maintain optimal water quality.
- Maintained accurate records of plant operations, including daily logs, maintenance reports, and regulatory documentation.
Laborer
Davis Brothers Roofing
07.2014 - 01.2018
- Operated forklifts and boom lifts to complete various tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated bulldozers, excavators and cranes to facilitate precise excavation and grading.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Education
No Degree - Criminal Justice
South Collage
Knoxville, TNHigh School Diploma -
Central High School
Norton, VA06.2014
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Documentation review
- Computer literacy
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Budget Administration
- Training and Development
Timeline
Gutter Field Manager
Leaf Home
03.2024 - Current
Lead Gutter Technician
Leaf Home
11.2023 - 03.2024
Service Technician
Leaf Home
03.2022 - 11.2023
Site Security Manager
Securitas Security Services USA
01.2020 - 03.2022
Water Treatment Plant Operator Assistant
Hawthorne
01.2018 - 01.2020
Laborer
Davis Brothers Roofing
07.2014 - 01.2018
No Degree - Criminal Justice
South Collage
High School Diploma -
Central High School
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