Thomas Nelson
Iuka,MS
Summary
Compassionate and dedicated professional with experience at Cutshall Funeral Home, skilled in grief counseling and customer service. Proven ability to enhance inventory accuracy and improve customer satisfaction at Brooks Grocery. Known for critical thinking and a positive attitude, effectively supporting families during difficult times while maintaining operational excellence.
Developed strong organizational and time-management skills in fast-paced retail environment. Adept at managing inventory, handling stock, and maintaining well-organized workspace. Seeking to transition into new field where these transferrable skills can be utilized effectively.
Overview
3
3
years of professional experience
Work History
Funeral Attendant
Cutshall Funeral Home
12.2022 - 02.2023
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Drafted and published obituaries per week on behalf of families served.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Assisted families in arranging funeral services, providing compassionate support during difficult times.
Stocker/Cashier/Grocery Bagger
Brooks Grocery
09.2023 - 08.2024
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Team Member / Training Coach
Chic-Fil-A
04.2025 - 10.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with team members to streamline order processing, enhancing workflow efficiency.
- Assisted in training new staff on operational procedures and customer service protocols.
- Maintained cleanliness and organization of workstations, contributing to overall restaurant hygiene standards.
- Responded swiftly to customer inquiries and concerns, fostering positive dining experiences.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Tishomingo County High School
Iuka, MS2026
Skills
- Bereavement support
- Attentive communication
- Analytical reasoning
- Funeral service management
- Inventory management
- Service excellence
- Committed to continuous learning
- Enhancing customer engagement
- Enthusiastic demeanor
- Inventory restocking
- Advanced problem-solving
- Dynamic interpersonal skills
Timeline
Team Member / Training Coach
Chic-Fil-A
04.2025 - 10.2025
Stocker/Cashier/Grocery Bagger
Brooks Grocery
09.2023 - 08.2024
Funeral Attendant
Cutshall Funeral Home
12.2022 - 02.2023
High School Diploma -
Tishomingo County High School