Thomas Nguyen
Orlando
Summary
Dynamic and results-driven professional with extensive experience at Blended Bistro Boba, excelling in customer service and team coordination. Proven track record in employee training and service improvement, enhancing customer satisfaction through effective communication and product knowledge. Committed to fostering collaboration and delivering exceptional service to all clientele.
Overview
2
2
years of professional experience
Work History
Waiter
Blended Bistro Boba
Orlando
07.2023 - Current
- Provided excellent customer service by taking orders and answering questions.
- Coordinated team activities to ensure smooth workflow and task completion.
- Trained new members on procedures and best practices for efficiency.
- Monitored team performance and provided constructive feedback regularly.
- Assisted in developing training materials for staff development initiatives.
- Facilitated communication between departments to enhance collaboration efforts.
- Managed customer inquiries to ensure prompt and effective resolutions.
- Analyzed feedback to identify areas for service improvement.
- Maintained knowledge of company products to assist customers effectively.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Engineering
Edgewater Highschool
Orlando, FL05-2023
Skills
- Customer service
- Team coordination
- Employee training
- Service improvement
- Product knowledge
- Customer relationship management
Languages
Vietnamese
Professional
Timeline
Waiter
Blended Bistro Boba
07.2023 - Current
Engineering
Edgewater Highschool