Thomas Obedekah-Karnga
Salesforce Trainer/Administrator
Atlanta,GA
Summary
Service-oriented Technical Trainer with more than 2 years of experience translating intricate technology trends and processes to hands-on learning programs. Dedicated approach to bolstering staff knowledge through resourceful documents and training. Key collaboration with colleagues to identify and convey performance initiatives. Cultivated technological knowledge skillset to adapt and maintain technical coursework, adjust instruction methods and provide thorough learner evaluation.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Salesforce Technical Trainer
Revolent Group
London
01.2022 - 10.2022
- Technical Scope: Sales Cloud, Platform App Builder, Microsoft Teams, Notion
- Responsible for preparing skilled professionals in Salesforce technology markets
- This involved creating training agendas, leading revision sessions after a training course has been taught and, with my team, sustained an 85% first time pass rate
- Managing cohorts’ progress included building and updating sign off sheets, setting up Teams channels, hosting breakout rooms for collaborative environments, and updating our clients on student accomplishments and concerns
- Successfully ramped for the ADX201 Course Instructor Certification through Salesforce’s Trailhead Academy
- One of my goals, was to get familiar with other technologies and through that created a project management to increase instructor accountability and visibility into different tasks among instructors with Notion.
Technical Trainer
MTX Group
Frisco, TX
04.2021 - 12.2021
- Technical Scope: Sales Cloud, Service Cloud, Community Portal, Omni Channel
- Responsible for creating training plans and training aides for client end-users for faster adoption of solutions built on the Salesforce platform
- Using the ADDIE model and the Agile system together, I worked with Business Analysts to develop a needs assessment for multiple projects to fit specific client training needs
- Developed Salesforce fundamentals and system administration training agendas for clients new to Salesforce and superusers for added client buy-in
- To help trainer-attendee interaction, I created questionnaires based on the solution throughout learning sessions to keep audience engagement.
Education
Bachelor of Business Administration -
University of West Georgia
01.1999 - 01.2005
Skills
Interpersonal Communicationundefined
Certification
Salesforce: Certified Salesforce Administrator 201 (September 2018), Certified Instructor - ADX201 (August 2022), Certified Platform App Builder (November 2022)
Affiliations
Salesforce Saturday
Timeline
Salesforce Technical Trainer
Revolent Group
01.2022 - 10.2022
Technical Trainer
MTX Group
04.2021 - 12.2021
Bachelor of Business Administration -
University of West Georgia
01.1999 - 01.2005
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