Thomas Ogburn
Clarksville,TN
Summary
Resourceful Peer Mentor with substantial background facilitating students with interpersonal, academic and career needs. Demonstrated success in working with diverse populations, providing coaching and feedback. Team-oriented with solid conflict resolution skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Programming/Peer Advisor
Berea College
01.2023 - 05.2023
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Met mentee formally, informally, in-person and virtually to offer support.
Service Champion
Taco Bell
05.2022 - 08.2022
- Input food and drink orders into system, documented special requests and processed payments.
- Greeted customers, answered questions and took orders.
- Communicated with store leadership on employee performance and development needs.
- Established and maintained positive work environment to support high team morale.
Server/Host
Historic Boone Tavern Restaurant And Hotel
08.2019 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Finance And Economics
Berea College
Berea, KY05.2023
Skills
- Clear Communication
- Speech Recognition
- Peer Coaching
- Student Counseling
- Listening Actively
- Providing Feedback
- Cultural Awareness
- Travel Planning
- Customer Service
Certification
- Licensed Tesol Teacher - [2023]
Timeline
Event Programming/Peer Advisor
Berea College
01.2023 - 05.2023
Service Champion
Taco Bell
05.2022 - 08.2022
Server/Host
Historic Boone Tavern Restaurant And Hotel
08.2019 - 05.2022
Bachelor of Science - Finance And Economics
Berea College
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