THOMAS ORLANDO
Daly City,CA
Summary
I am a sharp individual with a competitive attitude. A quick learner who pays strong attention to detail when completing projects or tasks. Dedicated to providing exceptional support and offering solutions. Graduated as Magna Cum Laude with perfect attendance from AIM.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Whole Foods Market
06.2024 - 03.2025
- Supervised front-end operations including cashiers, customer service desk, and baggers to ensure smooth daily workflow and excellent customer experiences.
- Deliver outstanding customer service by resolving escalated issues, answering questions, and ensuring a welcoming environment for all shoppers.
- Train, mentor, and support new and existing team members on company policies, service standards, and operational procedures.
Assistant Manager
Cinemark Theaters
03.2021 - 12.2022
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Floor Supervisor
Cinemark Theaters
03.2017 - 04.2019
- Reduced cleaning time significantly while maintaining company quality standards.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Education
AMT Certification -
Aviation Institute of Maintenance
Fremont, CA06.2022
High School Diploma - undefined
El Camino High School
South San Francisco, CA05.2014
Skills
- Teamwork and Collaboration
- Team Leadership
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
Timeline
Customer Service Supervisor
Whole Foods Market
06.2024 - 03.2025
Assistant Manager
Cinemark Theaters
03.2021 - 12.2022
Floor Supervisor
Cinemark Theaters
03.2017 - 04.2019
High School Diploma - undefined
El Camino High School
AMT Certification -
Aviation Institute of Maintenance
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