THOMAS OSADA
Syracuse,NY
Summary
Seasoned professional with a robust background in IT and investigative roles, notably at ONONDAGA COUNTY and NORTHERN INTELLIGENCE AGENCY. Demonstrates exceptional hardware and software proficiency alongside strong interpersonal skills. Excelled in enhancing system efficiency and mentoring teams, showcasing meticulous attention to detail and a customer service-oriented approach.
Overview
23
23
years of professional experience
Work History
Administrative Analyst Aide
ONONDAGA COUNTY
Syracuse, NY
05.2017 - Current
- Provide help desk support to Onondaga County DSS-ES, DCFS, ALTC, Financial Operations and McMahon Ryan Children's Advocacy Center.
- Install computer systems, hardware diagnostics and repair, and software installation
- Inventory control and record keeping.
- Train new and current workers on equipment operation and state applications.
Records/Systems IT
ONONDAGA COUNTY
Syracuse, NY
04.2015 - 05.2017
- Responsible for daily benefit application clearance processing for case numbers and client ID numbers
- Enter case numbers and client ID numbers into state and local data bases.
- Volunteer afternoons in Systems IT Department installing new computer systems, troubleshooting and providing help desk service calls.
- Maintained records of materials using logbooks or computers and generated computerized reports.
- Scanned or read incoming materials to determine classification or filing.
- Sorted or classified information according to content, purpose or user criteria.
- Input data into computer systems to support document and information retrieval.
Investigator
NORTHERN INTELLIGENCE AGENCY
Plainview, NY
02.2002 - 03.2015
- Reported results of investigations with written observations and video documentation, and produced final reports.
- Maintained organized records of all information and material pertinent to open investigations.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Testified under oath in administrative hearings and criminal court cases.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
Education
High School Diploma -
Westhill High School
Syracuse, NY06.1982
Some College (No Degree) -
Onondaga Community College
Syracuse, NYSkills
- Hardware and software proficiency
- Professional and mature
- Strong problem solver
- Strong interpersonal skills
- Strong organizational skills
- Customer service-oriented
- Microsoft Office proficiency
- Meticulous attention to detail
- Excellent communication skills
- Advanced clerical knowledge
- Computer proficient
- Reliable & trustworthy
Timeline
Administrative Analyst Aide
ONONDAGA COUNTY
05.2017 - Current
Records/Systems IT
ONONDAGA COUNTY
04.2015 - 05.2017
Investigator
NORTHERN INTELLIGENCE AGENCY
02.2002 - 03.2015
High School Diploma -
Westhill High School
Some College (No Degree) -
Onondaga Community College
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