Thomas Owens
Glendale,CA
Overview
11
11
years of professional experience
Work History
Senior Project Manager
ISI Translation Services
Glendale, CA
04.2022 - 12.2025
- Oversaw daily operations for multiple teams, ensuring efficient execution of services aligned with business goals.
- Led and supported managers and staff by setting priorities, balancing workloads, and monitoring performance.
- Served as primary point of contact for key clients, resolving issues and strengthening long-term relationships.
- Forecasted capacity and resource needs to support service delivery and revenue goals.
- Developed, documented, and improved operational processes, training materials, and quality standards.
- Identified operational risks and implemented solutions to minimize service disruptions.
- Led team meetings, business reviews, and performance discussions; reported results to senior leadership.
- Recruited, trained, coached, and evaluated employees to support professional growth and retention.
Project Manager
ISI Translation Services
Glendale, CA
12.2017 - 03.2022
- Managed high-volume service delivery for major clients while balancing cost, quality, and timelines.
- Coordinated internal teams and external vendors to ensure consistent, reliable outcomes.
- Maintained a 99%+ on-time delivery rate through proactive planning and issue resolution.
- Improved communication and accountability across teams and stakeholders.
Project Coordinator and Junior Project Manager
ISI Translation Services
Glendale, CA
04.2016 - 12.2017
- Coordinated daily operations and monitored performance for a team of 6-7 staff members.
- Created tracking tools and competency matrices to improve workload planning and productivity.
- Supported leadership in implementing Smartsheet to increase operational visibility and coordination.
Office Manager
ISI Translation Services
Glendale, CA
04.2016 - 02.2020
- Managed office operations, purchasing, vendor relationships, and facilities coordination.
- Served as liaison between building management, vendors, IT, and internal teams.
- Supported day-to-day operational needs to ensure a productive work environment.
Assistant Project Manager
ISI Translation Services
North Hollywood, CA
11.2014 - 04.2016
- Supported managers with daily operations in a deadline-driven environment.
- Assisted with workload coordination, documentation, and service delivery.
- Prepared and finalized client-ready materials.
Timeline
Senior Project Manager
ISI Translation Services
04.2022 - 12.2025
Project Manager
ISI Translation Services
12.2017 - 03.2022
Project Coordinator and Junior Project Manager
ISI Translation Services
04.2016 - 12.2017
Office Manager
ISI Translation Services
04.2016 - 02.2020
Assistant Project Manager
ISI Translation Services
11.2014 - 04.2016