Thomas Pan
Dacula,GA
Summary
Resourceful Front of House Employee known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management. Excel at using communication, adaptability, and teamwork to enhance guest experience and streamline operations. Committed to maintaining welcoming and organized front-of-house environments. Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Overview
8
8
years of professional experience
Work History
Front of House Employee
Sun Garden
Dacula, GA
06.2016 - Current
- Greeted customers and provided friendly customer service.
- Answered phone calls, took reservations, and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Organized menus and ensured they were properly stocked at each table.
- Assisted with seating arrangements to ensure comfortability for guests.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Provided take-out services to customers who preferred to dine offsite.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Checked food quality regularly before serving it to customers.
- Performed opening and closing duties such as counting money, organizing supplies.
- Prepared drinks upon request according to recipes and standards set by management.
- Explained menu items, took orders and delivered food courses according to instruction.
Cashier
Taco Bell
Dacula, GA
04.2021 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Maintained records of items received, stocked, and shipped.
- Restocked customer service areas such as checkouts, counters, and displays with merchandise.
Warehouse Associate
Team Logix
Duluth, GA
06.2023 - 12.2023
- Performed cycle counts to ensure accuracy of inventory levels.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Packed goods for shipment in accordance with customer instructions.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assisted in loading finished goods onto delivery vehicles as required.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Courtesy Clerk
Kroger
Dacula, GA
05.2022 - 08.2022
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Assisted customers with product selection and answered questions about store policies.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Processed returns and exchanges according to company policy.
- Received deliveries from vendors and verified accuracy of shipments against invoices.
- Restocked shelves after each purchase was completed to keep inventory levels accurate.
- Carried out special orders requested by customers promptly and efficiently.
- Gathered and corralled shopping carts and helped guests carry larger items.
- Gathered carts from parking lot and inside store for customer use.
Education
High School Diploma -
Mill Creek High School
Hoschton, GA05-2022
Skills
- Menu knowledge
- Food allergy awareness
- Reservation Management
- Phone Etiquette
- Strong Work Ethic
- Money Handling
- Order Taking
- Complaint Handling
- Stock management
- Greeting guests
Timeline
Warehouse Associate
Team Logix
06.2023 - 12.2023
Courtesy Clerk
Kroger
05.2022 - 08.2022
Cashier
Taco Bell
04.2021 - 08.2024
Front of House Employee
Sun Garden
06.2016 - Current
High School Diploma -
Mill Creek High School
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