Summary
Overview
Work History
Education
References
Timeline
Generic

THOMAS PAYNE

Summary

Experienced Bartender with over 20 years of experience in the hospitality industry. Proven track record of increasing revenue by 25% through exceptional customer service and upselling techniques. Strong leadership skills, able to effectively manage and motivate a team. A problem-solver with the ability to adapt quickly to changing circumstances. Seeking a position where I can utilize and expand my skills and experience to contribute to the success of dynamic teams.

Overview

21
21
years of professional experience

Work History

Managing Bartender

Hilltop Alehouse
09.2021 - Current
  • Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Developed innovative cocktail menus that attracted new patrons and increased overall sales.


Server/Bartender

Piatti
01.2018 - 01.2020
  • Collaborate with the kitchen staff to ensure efficient and accurate order delivery, making sure to prioritize customer satisfaction
  • Providing outstanding customer service and creating a memorable dining experience for guests through personalized interactions and attention to detail
  • Provide exceptional service to all customers by promptly taking and delivering orders, ensuring a positive dining experience.

Bartender

Outwest Bar
01.2013 - 01.2016
  • Developing and maintaining positive relationships with Outwest Bar's regular customers to ensure a high level of customer satisfaction and repeat business.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Increased overall revenue with creative drink promotions and themed events.

BARTENDER/SERVER

Chow Foods, 5 Spot & Endolyne Joes
01.2011 - 01.2013
  • Welcomed customers and provided excellent service as a bartender/server at Chow Foods, 5 Spot & Endolyne Joes in the hospitality industry
  • Handled high volume crowds and demonstrated management skills by supervising evening shifts
  • Demonstrated multitasking abilities by serving as both a server and bartender
  • Ensured customer satisfaction by delivering prompt and friendly service
  • Maintained a clean and organized bar area
  • Effectively managed cash and credit transactions
  • Collaborated with team members to ensure smooth operations
  • Contributed to a positive and enjoyable dining experience for customers.

Server Trainer/Bartender

PF Chang's
01.2003 - 01.2011
  • Develop and implement comprehensive training programs for new servers and bartenders, ensuring consistency in service standards across all locations
  • Provide exceptional customer service by anticipating guest needs and exceeding their expectations
  • Collaborate with management to identify and implement process improvements to enhance efficiency in the training program and increase overall customer satisfaction.

Education

Music Business

Shoreline College
12.2015

References

Available Upon Request

Timeline

Managing Bartender

Hilltop Alehouse
09.2021 - Current

Server/Bartender

Piatti
01.2018 - 01.2020

Bartender

Outwest Bar
01.2013 - 01.2016

BARTENDER/SERVER

Chow Foods, 5 Spot & Endolyne Joes
01.2011 - 01.2013

Server Trainer/Bartender

PF Chang's
01.2003 - 01.2011

Music Business

Shoreline College
THOMAS PAYNE