THOMAS PEEKS

Managed client acquisition and retention for personal training services.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.

• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
• Recruited new participants each month with expertise in relationship-building and personal training.