Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Penaloza

Phoenix,AZ

Summary


Engineering professional with comprehensive field experience with a history of delivering impactful project outcomes; prioritizing focus on achieving results and adaptability to evolving project demands. In best efforts to see a project to fruition, I demonstrate a passion that combines both strategic thinking and hands-on experience to warrant the highest of expectations.

Overview

11
11
years of professional experience

Work History

Telematics Field Engineer

Precision Installs (GEM-ONE)
06.2024 - Current
  • Traveled nationwide to perform maintenance and installation of telemetric safety devices onto industrial/commerical fork lifts; providing a product that would implement access control, data monitoring, and digital daily safety check lists as required per OSHA
  • Services also included system ready properties to allow other devices to be interlinked; AI cameras, proximity warning, strobe alarm, impact detection, and DC converters per lithium battery powered vehicles.
  • Applied electrical aptitude that involved splicing/terminating wires, snaking in confined spaces, loom protection, cable management, frequent use of multimeter to indicate appropriate voltage and continuity.

Field Service Technician

Yakkertech
03.2023 - 08.2023
  • Traveled nation wide to multiple university baseball and softball stadiums where I would install AI data capturing cameras, providing analytical feedback to coaches recruiting for the MLB draft; essentially creating a logged portfolio for athletes to record their competitive statistics.
  • Calibrated cameras to precise ocular focus in efforts to generate maximum accurate results via angular alignment, cloud stream capture, line command code entry, zoom correction.
  • Installed conduit to snake feed camera/USB cables, CAT5/CAT6, and other necessary equipment routed from the cameras back to the junction box. Performed wire splice/termination/management as neccessary.


Field Operations Site Lead

I-APTS
08.2022 - 01.2023
  • Relayed vital project information between management and field to clearly communicate plans and concerns.
  • Trained and mentored field personnel to enhance labor proficiency.
  • Evaluated project progress to maintain adherence to deadlines.
  • Resolved customer complaints with appropriate adjustments to field operations.

Field Installation Manager

Smart Rent
08.2020 - 03.2022
  • Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
  • Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
  • Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
  • Communicated with property staff regarding daily status updates, pre-existing issues, and troubleshooting community management system software

Web Hosting Technician

Go Daddy
10.2019 - 07.2020
  • Consult with customers about their business needs by matching GoDaddy products and/or solutions to their online goals, all while providing first-call-resolution
  • Address customers' technical concerns by walking them through control panels for Content Management Systems, as well as cPanel, Plesk and GoDaddy custom interfaces
  • Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk and MySQL

Patient Access Care Specialist

Banner Health
06.2018 - 10.2019
  • Practice compliance with HIPAA regulations
  • Registered, scheduled, and checked in patients with accurate use of proprietary electronic record system
  • Communicated with physicians and medical providers regarding clinical clarifications to facilitate requests.

Licensed Medicare Specialist

CVS Caremark
11.2016 - 06.2018
  • Filed appeals such as; formulary/tiering exceptions
  • Reduced client confusion around Medicare options by creating easy-to-understand informational resources; breaking down comprehensive formulary to verify coverage under part D law
  • Performed test claim process in order acquire price estimates on patient's medications
  • Distributed mail order refill procedures per CMS regulations via Aetna RX-home delivery

Facilities Maintenance Coordinator

Facility Source
07.2014 - 09.2016
  • Scheduled routine and preventative maintenance to keep equipment, tools, and building systems fully operational
  • Served as point of contact for internal and external customers seeking for appropriate store maintenance
  • Dispatched EMG work orders directly to contracted venders for mission critical repairs.

Education

Engineering

ASU/CGCC/MCC
Tempe, AZ
05-2027

Skills

  • Field data collection
  • Troubleshooting and repair
  • Operations management
  • Workload prioritization
  • Multitasking and organization
  • Power Tools and Equipment
  • Project management
  • High Capacity Travel
  • OSHA compliance
  • QA documentation
  • Meticulous attention to detail
  • Electrical product assembly

Timeline

Telematics Field Engineer

Precision Installs (GEM-ONE)
06.2024 - Current

Field Service Technician

Yakkertech
03.2023 - 08.2023

Field Operations Site Lead

I-APTS
08.2022 - 01.2023

Field Installation Manager

Smart Rent
08.2020 - 03.2022

Web Hosting Technician

Go Daddy
10.2019 - 07.2020

Patient Access Care Specialist

Banner Health
06.2018 - 10.2019

Licensed Medicare Specialist

CVS Caremark
11.2016 - 06.2018

Facilities Maintenance Coordinator

Facility Source
07.2014 - 09.2016

Engineering

ASU/CGCC/MCC

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Thomas Penaloza